Rndres Aodriguez is having troubles with a smartphone. No internet connection. No calls. No texts. Can listen to music through the music player. What is the problem?

Natalie just bought a new mobile Android phone, but her current phone is an iPhone. She needs to move all of her phone’s existing contacts and appointments from her calendar from her current phone to her new phone. Natalie’s iPhone was configured to use her Dion Training corporate account to save all her contacts and appointments to their cloud-based service, as well. Which of the following is the BEST way for Natalie to migrate her data from her old iPhone to her new Android device?

Your friend just noticed his smartphone's battery is running low. Unfortunately, your friend isn't very knowledgeable about computers and smartphones, so he doesn't know what type of charging cable he needs. He knows his phone is running iOS 12. What kind of cable does your friend need to charge his phone?

A user is complaining that every time they enable airplane mode on their laptop, their external mouse and headphones stop working. Which of the following signals being disabled by airplane mode is likely causing the issues experienced by this user?

Which of the following types of wireless connections requires a pin to be entered as part of the pairing process prior to it being utilized?

Both Apple and Samsung have released their own version of contactless mobile payment solutions. For example, Apple Pay allows a user to simply place their iPhone or Apple Watch within an inch of a credit card machine at a store to make a payment. Which of the following wireless technologies does this type of payment system rely upon?

Your child has broken the RJ-45 port of your laptop by sticking clay into it and there are no wireless networks available in your office building. The manufacturer of your laptop said they cannot replace the port for at least a week. Which of the following would be an appropriate workaround to get your laptop back onto the wired network in your office the quickest?

You have been asked to fix a laptop that has a screen image that is being displayed upside down. What is the BEST method to fix this issue?

Your laptop was recently upgraded to Windows 10 but is now running more slowly due to the increase memory requirements. You have decided to install some additional RAM to speed up the laptop. Which of the following should you install?

Which of the following ports should you block at the firewall if you want to prevent a remote login to a server from occurring?

You have just set up an FTP server to allow users to download the new open source application your company is releasing. Which port should be opened to allow users to connect to this server?

Which of the following devices could be used to extend transmissions of a signal over longer distances by receiving and retransmitting a given signal?

Tamera just purchased a Wi-Fi-enabled Nest Thermostat for her home. She has hired you to install it, but she is worried about a hacker breaking into the thermostat since it is an IoT device. Which of the following is the BEST thing to do in order to mitigate Tamera’s security concerns? (Please pick two)

You are trying to select the best device to install in order to detect an outside attackers who is trying to reach into your internal network. The device should log the event, but it should not take any actions to stop it. Which of the following devices would be the BEST for you to select?

A technician is troubleshooting an issue with a workstation. The workstation is able to ping 8.8.8.8 successfully, but it is unable to access Facebook.com. Which internal network server is MOST likely causing these issues?

You connected your laptop to a new wireless network and received an IP address automatically. Which of the following servers allowed this to occur?

You company’s network has 33 computers that are directly connected to two switches using CAT 5e cables. The two switches are interconnected using a fiber cable with MTRJ connectors on the end of the cables. All 33 computers and the 2 switches are located within the same office building. Which of the following types of networks would best describe this network configuration?

Your college has several campuses located across the city. Within each campus, the buildings are interconnected with a campus area network. If you connect each of the campuses to each other across the city, what type of network would this become?

You and your friends are hanging out in a bar downtown and notice that the entire area around the bar has a great wireless network called “Downtown Metro”. This wireless network was built by the city and covers about 5 square blocks of the downtown area. What type of network best classifies this wireless network?

Which type of internet connection allows for high-speed bi-directional data communication over a hybrid fiber-coaxial (HFC) connection?

You have been asked to verify that a server rack has been properly installed and grounded. Which tool should you utilize to verify that the server rack is properly grounded?

Your firewall is blocking outbound email traffic that is attempting to be sent. Which port should you verify is set to ALLOW in the firewall to ensure your emails are being sent?

You are connecting a VOIP device on a user's desk and need to connect it to a PoE enabled switch located in a communications closet about 150 feet (approximately 50 meters) away. Which of the following cables should you select to connect the VOIP device to the switch?

You are installing a new wireless network in your office building and want to ensure it is secure. Which of the following configurations would create the MOST secure wireless network?