WorksheetsPoBMF - Ch 9 - Human Resources Management Test
Total questions: 65
Worksheet time: 35mins
Imagine that you work in a HR department and you have to evaluate a personality test, what items would you take in account?
Experience, Intelligence, Emotional Competences, Education
Identity, Understand, Express, Regulate, Use
Openness, Conscientiousness, Extroversion, Agreeableness, Neuroticism
With reference to recruiting internally, which of these statements is false? A candidate needs:
Minimum training process
Vast experience in the company
None of them
Which of theses practices lead to higher performances?
Sophisticated training and employment security
Development, productivity and effectivity
Employment security, productivity and training
In what kind of job does the long experience matter?
Reporters, teacher and scientists
Journalists, reporters and cashiers
Chess-players, scientists and CEOs
What are the main factors to hire someone?
Experience, education, intelligence, and personality
Intelligence, experience and specific skills
Education, self-confidence, warmth and potential
Which of the following is a bias?
Mood effects
Halo effects
Both of them are
Which of the following sentence is true?
Companies that screen job applicants for values have higher performance than those that screen for intelligence.
Most people over-evaluate how well they perform on the job.
Talking about salary issues during performance appraisals tends to hurt morale and future performance.
Where does discrimination come from?
Stereotypes
Prejudices
Both of them
What causes differences in intelligence?
60% genetics and 40% environment
50% genetics and 50% environment
40% genetics and 60% environment
Related to happiness, which statement is true?
Money makes people happy
40% of happiness is linked to our everyday decisions
The weather makes people happier
Which option can't be related to intrinsic motivation?
Autonomy
Salary
Relationship with the team work
Which kind of motivation is better on the long run?
Intrinsic motivation
Extrinsic motivation
Internal motivation
External motivation
Which are the costs of discrimination for organizations?
None of them
Only mistrust in the workplace and failure to not take advantage of people’s talents
Financial costs, company reputation damage, etc.
In order to maximize the chances to achieve a goal, this should be
Have a finish line that indicates that it has been acompliseh
Be unspecific, ambitious and time bounded
Be specific, measurable, attainable, relevant, and with a time limitation (deadline)...S.M.A.R.T. goals
Contact names that a candidate provides
References
Recruitment
CV
Contact
It refers to what a person can do
Job
Talents
Abilities
Potential
An enterprise is an organised body that operates within an economic system
True
False
The extent to which a customer is satisfied with a product.
Quality
Service
Training
Goods
The quantity of goods or services produced by an employee over a period of time.
Service
Productivity
Work ethic
Motivation
Retention is
How long an employee can remember instructions for.
How long an employee has worked for a business.
The proportion of a business's workforce that stays with the business over a period of time.
The proportion of employees who are absent from work over a period of time.
This document sets out the qualifications and skills required by an employee to fill a particular job.
CV
Job description
Person specification
Job advert
This document states information about the duties and tasks that make up a particular job.
CV
Job description
Person specification
Job advert
The process of selecting the most suitable applicants from those people who apply for a job.
Shortlisting
References
Interview
Psychometric testing
Statements of an applicants suitability for a particular job.
CV
References
Job advert
Person specification
A method of recruitment where a business approaches suitable people employed by other businesses and invites them to apply for a job.
Headhunting
Recruitment and selection
Interview
Shortlisting
When a job vacancy is filled from within the existing workforce.
Shortlisting
Headhunting
External recruitment
Internal recruitment
When a job vacancy is filled from any suitable person not already employed by the business.
Shortlisting
Headhunting
External recruitment
Internal recruitment
A letter written to accompany and application for a job.
CV
Letter of Application
Reference
Job advert
A "Curriculum Vitae" (CV)
Provides information about a person including qualifications, employment history and interests.
Provides the information about the skills and qualities needed to fulfil the role.
Provides the information about the task which will be undertaken in the role.
Provides information about the suitability of the candidate to attend interview.
A psychometric test is
An exam
A question asked at interview
Multiple choice tests designed to show an applicant's personality.
An interview with a psychologist.
Wastage is
When employees waste time at work.
When employees throw products away accidentally.
When an employee wastes their packed lunch.
When products can't be sold because they are poor quality or out-of-date.
Job enrichment is
Designing a job to give interesting and challenging tasks.
Redesigning a worker's job so that it contains more tasks of a similar level of complexity.
A type of on-the-job training.
A type of off-the-job training.
Job enlargement is
Designing a job to give interesting and challenging tasks.
Redesigning a worker's job so that it contains more tasks of a similar level of complexity.
A type of on-the-job training.
A type of off-the-job training.
"Fringe benefits" are
Designing a job to give interesting and challenging tasks.
Extras benefits that employees may receive in addition to their salary (e.g. a company car).
A type of on-the-job training.
A type of off-the-job training.
A higher hourly wage that is paid for any additional hours worked.
Fringe benefit
Overtime
Piece rate
The minimum wage
A method of payment under which employees are paid according to the quantity of products they produce.
Fringe benefit
Overtime
Piece rate
The minimum wage
Managers in a tall organizational structure will usually:
Give lots of freedom to junior managers
Delegate frequently
Have a wide span of control
Monitor the work of their subordinates closely (micro-manage)
Which of the following is an example of "internal recruitment"? Advertising a job vacancy:
In a job center
On a firm’s intranet
In a shop window
In a local newspaper
Which of the following pieces of information would be included in a "person specification"?
Main roles and responsibilities of the job
Hours of work
Place of work
Skills and qualifications required to complete the job successfully
Job analysis is conducted when:
A vacant position first becomes available
Applicants have sent in their CVs for review
References have been received by the organization
The applicant has accepted the post
Which of the following documents would contain information about holiday entitlement, hours of work, place of work, a remuneration package, and duties at work?
Job description
Job analysis
Application form
Contract of employment
Which of the following is an advantage to a business of having a consistently high labor turnover?
Recruitment and selection costs will be low
Labor productivity rate will be high
It will gain a positive reputation as a good employer
New ideas may be introduced into the workplace
When two or more people come together to fulfill a single job role this is called:
Part time employment
Job sharing
Zero hours contract
Full time employment
Which of the following would be the most suitable place for a large public limited company (PLC) to advertise for a senior director?
National newspaper
Job centre
Staff noticeboard
Company intranet
Which of the following best describes the term "staff retention"?
The number of people that leave a firm in a set period of time
The number of staff that remain working in a firm in a set period of time
The number of staff that are promoted in a firm in a set period of time
The number of staff that are made redundant in a firm in a set period of time
Which of the following is an example of a "fringe benefit"?
Holiday pay
Overtime payment
Praise at work
Free lunches
Which of the following best describes the term "off the job training"? Training that takes place:
While completing a task under the direct supervision of a work colleague
Away from the place where the job role is usually performed
On the first day of a new job
While shadowing another member of staff at work
Life insurance, sick leave, and holiday pay are examples of
benefits
employee contributions
pension plans
profit sharing
Actively looking for qualified candidates to fill a job is called
development
employment
procurement
recruitment
The process of verifying certain information provided by a job applicant is called a _____ check
background
credibility
personnel
reference
The process of helping new employees adjust to a company is called
coaching
on-the-job training
continuing education
orientation
A meeting in which a recruiter asks a job applicant questions to see if the applicant is right for a particular job is called a(n)
appointment
conference
interview
screening
Companies often provide a form called a(n) _____ on which they ask potential employees to list their work experience, education, skills, and references
application
job description
resume
summary
The status give to an employee based on rank or length of service is called
longevity
seniority
priority
superiority
A(n) _____ gives an employee a higher-level job with more authority, responsibility, and pay
evaluation
raise
promotion
transfer
A layoff is an example of a(n) _____ separation
active
passive
involuntary
voluntary
_____ is the number of employees who leave an organization and are replaced over time
head count
substitution
rotation
turnover
Breaking rules might lead to an employee being fired or _____
downsized
terminated
laid off
praised
The success of a training program depends not only on the quality of the training materials, but the selection of the trainer
True
False
Different degrees of orientation are often needed, based on the new employee's (more than 1 answer)....
age
career path
experience
references
Goal setting can be a powerful technique for motivating employees when:
used correctly
carefully monitored
actively supported by managers
all of the above
A successful architectural design firm is expanding its business and needs to hire three architects and five project managers in the next two months. The human resources department is already tied up with other critical staffing projects. Which of the following would BEST suit the firm's recruitment needs?
Partnering with local unemployment agencies
Posting ads on online job boards
Soliciting employee referrals
Using an employment agency
Which type of training would MOST likely result in employees becoming more willing to work together and trust their coworkers?
Interpersonal Skills Training
Diversity Training
Technology Training
Problem-Solving Training
The management philosophy based on the belief that attitudes and feelings of workers are important and deserve more attention is known as
the "human relations movement"
psychology
socialism
the human resources movement
What is meant by the term "functional management"?
A system of business organization that is based on an individual having a wide range of skills.
A type of management that is based more on personality.
A system that groups together various jobs and is organized by departments, sections or functions.
A system that supports a flat form of command chain.
