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WorksheetsL3 Dip for the Bus Admin SA - Revision part 1
Total questions: 23
Worksheet time: 12mins
Why is it important to communicate aims and objectives in a business?
To ensure staff awareness
To ensure staff annual development
To ensure staff meet personal targets
To ensure staff quote them to customers
When managing change a successful outcome is likely to be achieved if …
All staff are involved
No staff are involved
Specialist staff are involved
Part-time staff are involved
A formal summary on the organisation’s identity and aims is known as a _______.
Vision statement
Values statement
Mission statement
Business statement
Which of the following is always included in a mission statement?
Long-term planning
Secondary purpose
Short-term targets
Primary purpose
Which factor is responsible for a weakening of currency?
Labour market
Financial market
Globalisation
Tourism
Why would a highly skilled role demand a higher wage?
Salaries increase with inflation
Staff sourced locally are expensive
The labour market for this role is limited
The labour market for this role is extensive
What is the potential impact of a delay in the supply chain?
You may be recommended
You may receive positive feedback
You may have to offer compensation
You may have to chase the customer
Identify the ‘external’ factor that may affect an organisation
Staff shortage
Raw material supply
Procedural change
Production line change
What does the ‘L’ in PESTLE stand for?
Legal
Location
Logistical
Legitimate
The organisation you work for has been researching the introduction of finger print scanning. Which part of PESTLE
Social
Political
Economic
Technological
When should change be communicated?
When it has already been implemented
When it is about to be implemented
At the initial stage
At every stage
What change would make an administrator’s role more efficient when taking appointments for colleagues by telephone
Switchboard training
Pre-printed booking forms
The use of the company website
The introduction of a shared diary system
What would be the most suitable way for a customer to pay their bill for a one-off order by telephone?
Via an invoice
Card payment
Purchase order
Using petty cash
When an organisation places a stationery order with a supplier which of the following is likely to be asked for?
A purchase order number
Online bank transfer
Cash on delivery
An invoice
Which of the following is the best way of reimbursing a colleague for the purchase of refreshments for a team meeting
Ask for it to be invoiced
Via cheque payment
Via bank transfer
Via petty cash
What effect would an increase in export duties have on an organisation?
More profit could be made
Less lead time would be needed
Fewer products would be ordered
More products would be manufactured
What regulation ensures your personal details cannot be stored for longer than necessary?
Data protection
Data reporting services
Freedom of information
Retention of communication data order
Data that is stored can be used for...
Anything
Selling to partner companies
Only what it was collected for
Improving the company’s success
Whose responsibility is it to ensure your individual password is not shared with unauthorised personnel?
Personal responsibility
Everybody’s responsibility
Organisational responsibility
Another colleague’s responsibility
What does the ‘I’ stand for in RIDDOR?
Infections
Incidents
Instances
Injuries
Which of the following would need to be reported under RIDDOR when experienced in the workplace?
A pregnancy
A broken leg
A broken finger
A minor car park incident
Which of the following would need to be reported under RIDDOR when experienced in the workplace?
A fire door left open for fresh air
A drawer left open for easy access
Boxes placed near a desk ready for use
Wires that have been cable-tied for tidiness
Why is it important to promote adherence to legislation and regulatory practice in business?
It promotes a safe working environment
To comply with terms of reference
To ensure personal accountability
For auditing reasons
