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WorksheetsDispositions
Total questions: 20
Worksheet time: 17mins
Aut user calls to know about the pending transactions the account has. Which disposition should be put?
Account inquiry
Account maintenance
Unable to process transaction
Transaction detail
Accountholder's calling to have a payment arrangement. which disposition would be?
Payment arrangement
payment taken
account maintenance
payment inquiry
Accountholder is calling to check if fraud dpmnt already finished the process with the fraudulent charges. Which disposition should be put?
Account inquiry
Account maintenance
Transaction detail
Agreement inquiry
Customer is calling to be transfer with collection dpmnt. Which disposition should be put?
Account inquiry
Payment inquiry
Agreement Inquiry
Complaint or escalation
Accountholder calls asking the reason why the mnm paymnt is so high but after it he makes a payment for $30. Which disposition should be put?
Payment inquiry
Account inquiry
General inquiry
Payment taken
Accountholder is calling to change the payment due date. which would be the disposition ?
Account maintenance
Account inquiry
payment taken
payment inquiry
Accountholder is calling to let us know there are fraudulent transactions on the account. which disposition should be put?
Account inquiry
Account maintenance
Dispute or Fraud
Transaction detail
Aut user wants to know the cycle day. which disposition should we put?
Account maintenance
Balance inquiry
Account inquiry
Ols inquiry
Customer is calling to know the collection dpmnt phone #. Which disposition should we put?
General Inquiry
Account inquiry
Complaint or escalation
Equifax data breach
Accountholder is calling to have a $0 balance letter. Which disposition should we put?
Sent letter
Account inquiry
Account Maintenance
General inquiry
Accountholder is calling because he made a payment with a checking account schedule for February 15th, 2020 but he wants to modify the date for February 20th, 2020. Which disposition should we put?
Account Maintenance
Payment taken
Payment inquiry
Account closure request
Customer is calling to know why the application was denied. which disposition should be put?
Account inquiry
Application status
General inquiry
Account closure request
Customer: "I'm calling regarding a payment. The payment due was yesterday. Is my account over limit?" which disposition would be?
Account inquiry
Account maintenance
Payment inquiry
General inquiry
Customer is calling because he wants to speak with a supervisor. which disposition would be?
General inquiry
Account maintenance
Dispute/fraud
Complaint or escalation
A company is calling to make an arrangement to pay the account. which disposition would be?
Account inquiry
General inquiry
Payment inquiry
Account maintenance
Aut user is calling to waive a late payment charge but first he asked for the expiration date of the card. which disposition would it be?
Account maintenance
Account inquiry
Payment taken
Ols inquiry
Accountholder says: "I want to know if i can make cash advances with this credit card, and if i can please send me a pin number". Which disposition would it be?
Account maintenance
Account inquiry
General inquiry
Pin number inquiry
Customer: - "Hi, i made a payment last week for $200 but it says that i do not have available credit. why?"
Balance inquiry
Payment inquiry
Payment taken
Account maintenance
Customer: - "I'm calling because the interest on this credit card is too high and i can't affort it anymore, can you please close this account?"
Account Inquiry
Account Closure Request
Account maintenance
Interest high inquiry
Customer is calling to know where he can fax the documents to change his name? It has two answers
Account maintenance
Account inquiry
General inquiry
Adress/fax information
