WorksheetsCh 24-25
Total questions: 60
Worksheet time: 3600secs
What was one of the earliest types of mobile devices?
The phablet
The personal digital assistant (PDA)
The miniframe computer
The tablet
What is the screen size for a typical smartphone?
Three inches
Four inches
Five inches
Six inches
What is the screen size for a typical tablet?
3 to 5 inches
5.5 to 6.5 inches
7 to 12.9 inches
8 to 13 inches
Tablets generally lack _______________.
cellular data connection
Wi-Fi connection
Apps
Operating systems
The stereotypical e-reader uses a low-power _______________ screen technology called e-paper.
OLED
virtual
digitized
grayscale
One of the most common fitness tracker features is counting your steps using _______________.
GPS
VR
an accelerometer
Bluetooth
What type of screen technology do the less expensive portable devices and desktop monitors use?
Twisted nematic (TN)
Checkerboard backlit (CB)
In-Plane Switching (IPS)
Organic light-emitting diode (OLED)
What type of screen technology does the Apple iPad use?
Twisted nematic (TN)
Checkerboard backlit (CB)
In-Plane Switching (IPS)
Organic light-emitting diode (OLED)
Users rely on _______________ to conveniently find things near them, such as stores and restaurants, or to determine when your Uber driver will show up.
single sign-on
digitizers
airplane mode
location services
Swiping and pinching are graphical user interface (GUI) _____________.
samples
gestures
tokens
location services
What is the name of Apples's virtual assistant?
Apple Now
Google Now
Siri
Cortana
What is the name of Microsoft's virtual assistant?
Apple Now
Google Now
Siri
Cortana
The _______________ feature enables smartphones to receive broadcasts from national emergency broadcast systems, such as the Emergency Alert System (EAS) in the United States.
emergency notification
airplane mode
geotracking
virtual assistant
Generally, mobile devices have two types of radios: _______________.
802.11 and Bluetooth
Satellite and Bluetooth
802.11 and Satellite
802.A and 803.B
The _______________ is a priority-ordered list of the other carrier networks and frequencies it should search for when it cannot locate its home carrier's network.
Preferred Release List (PRL)
Product Roaming Instruction (PRI)
Preferred Roaming List (PRL)
Product Release Instruction (PRI)
Which identifier represents the unique 15-digit number of a mobile device?
IMEI
IMSI
SSID
ICCID
Which identifier is a number that is tied to the user's account with the carrier and is included with a mobile device's SIM?
EMI
IMSI
SSID
ICCID
A(n) ______________ number can be used to unlock a phone.
IMEI
IMSI
ICCID
SSID
An SSL-based VPN uses the standard SSL port, _______________.
TCP 441
TCP 442
TCP 443
TCP 444
Mobile devices connect to the outside world through the cellular networks or through various _______________ Wi-Fi standards.
802.10
802.11
803.10
803.11
The most common way to connect to a Wi-Fi network is through the _______________ app.
Configuration
Settings
General
Mode
POP3 uses TCP port _______________.
25
55
110
143
IMAP4 uses TCP port _______________.
25
55
110
143
SMTP uses TCP port _______________.
25
55
110
143
Secure IMAP4 uses TCP port _______________.
110
143
993
995
Secure SMTP uses TCP port _______________.
110
465
993
995
Which standard is used to configure digital signature settings for e-mail and contacts from the corporate address book, depending on how the corporate e-mail server is set up?
SMTP
S/MIME
Exchange
DNS
What is a Microsoft protocol used to synchronize Microsoft Exchange e-mail, contacts, and calendars that has become widely used across a range of mobile OS platforms and hardware vendors, including Apple and Android devices?
Single sign-on (SSO)
Exchange ActiveSync (EAS)
Near Field Communication (NFC)
S/MIME
What term refers to the process of using an active authenticated session to log in to other accounts such as Google, Apple ID, Facebook, and Twitter?
S/MIME
Near Field Communication (NFC)
Exchange ActiveSync (EAS)
single sign-on (SSO)
Infrared Data Association (IrDA) requires _______________, meaning that devices have to be directly facing each other, requires very short distances (sometimes inches) between devices, and has very slow data rates.
Near Field Communication (NFC)
Exchange ActiveSync (EAS)
line of sight
geotracking
Because mobile device hardware typically cannot be repaired or replaced by a user or field tech, mobile device troubleshooting focuses on what type of issues?
Hardware
Software
Memory
Battery
When a mobile app is shut down, what might the user lose?
Saved data
Persistent data
Unsaved data
System settings
In Android, where would you go to force stop an app?
Home screen
Application manager
Battery settings
Task manager
What is it called when you hold a system's power button for several seconds until it turns completely off?
Soft reset
Hard reboot
Force quit
Force stop
What term describes restarting a mobile device, whether you do it from within the OS or with hardware buttons on the device?
Soft reset
Hard reset
Reboot
App reset
Factory reset, or reset to factory default, is also known as a _______________.
hard backup
restore
soft reset
hard reset
Why is a hard reset the most disruptive reset option?
It removes all of a user's data and settings.
It causes battery drain.
It closes applications.
It frees up more internal space.
What might a dim display mean?
The memory is low.
There is a problem with the display panel.
An update is available.
There are too many apps open.
What hidden menu might exist to help with device calibration?
Touch menu
Diagnostics menu
Device menu
Information menu
Most mobile devices have a few _______________ stickers that change color when exposed to water.
liquid contact indicator
water contact
damage
IMEI
A mobile device overheats for seemingly no reason. What is the most likely cause?
HD video recording
Defective battery
Low battery
Auto-dimming screen
A hot, sluggish device might use _______________ to protect the device's CPU from heat damage?
heat dispersion
thermal throttling
liquid cooling
automatic backup
Modern mobile devices use what type of battery?
Li-Ion
Ni-CD
Ni-Ion
Ni-MH
Besides the display, what is a very large battery drain for a mobile device?
Weather apps
Location settings
Wireless communication
Maps
What is the most accurate way to get a device's location?
GPS
Wi-Fi
Cellular network
IP address
When should you attempt to repair a battery?
When the device is off
After the battery is removed
When the device is cool to touch
Never
What is one major indicator of a weak cellular signal?
Dropped connections
High transfer speeds
Apps freezing
Constant reboots
Why might you run into connectivity problems at large public gatherings?
Hyper-cell service
Location scrambling
An overloaded network
A cellular usage limit
What might be the result of too many failed login attempts?
System lockout
System reboot
Application notifications
Device reconfiguration
PGP and S/MIME are examples of _______________.
SMS notifications
encryption standards
system procedures
email servers
Which term refers to a collection of configuration and security settings that an administrator has created?
System group
BYOD
eXtensible markup
Profile
Most mobile devices allow the user to set a(n) _______________ by using a password, PIN, pattern, fingerprint, and/or facial recognition to block strangers from accessing the device.
screen lock
permissions policy
device reset
data cleanup
What is a last resort you can do if your device is stolen?
Remote restore
Remote update
Remote email
Remote wipe
What type of authentication is a username and a password?
Blind authentication
Multifactor authentication
Single-factor authentication
Double-factor authentication
Having a user logon at a certain time of day, or even within so many seconds or minutes of another event, is known as a(n) _______________ factor.
knowledge
ownership
temporal
possession
Generally, mobile devices do not include a(n) _______________ because they do not have a lot of services listening on open ports.
application menu
firewall
trusted source
settings tab
Setting up equipment to spoof a carrier's tower and infrastructure is known as _______________.
network ghosting
cell tower control
network analysis
tower spoofing
Removing OS restrictions on an Apple device is known as _______________.
rooting
jailbreaking
device spoofing
access injection
Removing OS restrictions on an Android device is known as _________________.
rooting
device Spoofing
unlocking
jailbreaking
What is the process in which an organization tracks when its employees enter or exit a predefined area?
Geotagging
Geofencing
Geospoofing
Geoconnecting
