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Worksheets

Ch 24-25

Total questions: 60

Worksheet time: 3600secs

Name
Class
Date
1.

What was one of the earliest types of mobile devices?

a)

The phablet

b)

The personal digital assistant (PDA)

c)

The miniframe computer

d)

The tablet

2.

What is the screen size for a typical smartphone?

a)

Three inches

b)

Four inches

c)

Five inches

d)

Six inches

3.

What is the screen size for a typical tablet?

a)

3 to 5 inches

b)

5.5 to 6.5 inches

c)

7 to 12.9 inches

d)

8 to 13 inches

4.

Tablets generally lack _______________.

a)

cellular data connection

b)

Wi-Fi connection

c)

Apps

d)

Operating systems

5.

The stereotypical e-reader uses a low-power _______________ screen technology called e-paper.

a)

OLED

b)

virtual

c)

digitized

d)

grayscale

6.

One of the most common fitness tracker features is counting your steps using _______________.

a)

GPS

b)

VR

c)

an accelerometer

d)

Bluetooth

7.

What type of screen technology do the less expensive portable devices and desktop monitors use?

a)

Twisted nematic (TN)

b)

Checkerboard backlit (CB)

c)

In-Plane Switching (IPS)

d)

Organic light-emitting diode (OLED)

8.

What type of screen technology does the Apple iPad use?

a)

Twisted nematic (TN)

b)

Checkerboard backlit (CB)

c)

In-Plane Switching (IPS)

d)

Organic light-emitting diode (OLED)

9.

Users rely on _______________ to conveniently find things near them, such as stores and restaurants, or to determine when your Uber driver will show up.

a)

single sign-on

b)

digitizers

c)

airplane mode

d)

location services

10.

Swiping and pinching are graphical user interface (GUI) _____________.

a)

samples

b)

gestures

c)

tokens

d)

location services

11.

What is the name of Apples's virtual assistant?

a)

Apple Now

b)

Google Now

c)

Siri

d)

Cortana

12.

What is the name of Microsoft's virtual assistant?

a)

Apple Now

b)

Google Now

c)

Siri

d)

Cortana

13.

The _______________ feature enables smartphones to receive broadcasts from national emergency broadcast systems, such as the Emergency Alert System (EAS) in the United States.

a)

emergency notification

b)

airplane mode

c)

geotracking

d)

virtual assistant

14.

Generally, mobile devices have two types of radios: _______________.

a)

802.11 and Bluetooth

b)

Satellite and Bluetooth

c)

802.11 and Satellite

d)

802.A and 803.B

15.

The _______________ is a priority-ordered list of the other carrier networks and frequencies it should search for when it cannot locate its home carrier's network.

a)

Preferred Release List (PRL)

b)

Product Roaming Instruction (PRI)

c)

Preferred Roaming List (PRL)

d)

Product Release Instruction (PRI)

16.

Which identifier represents the unique 15-digit number of a mobile device?

a)

IMEI

b)

IMSI

c)

SSID

d)

ICCID

17.

Which identifier is a number that is tied to the user's account with the carrier and is included with a mobile device's SIM?

a)

EMI

b)

IMSI

c)

SSID

d)

ICCID

18.

A(n) ______________ number can be used to unlock a phone.

a)

IMEI

b)

IMSI

c)

ICCID

d)

SSID

19.

An SSL-based VPN uses the standard SSL port, _______________.

a)

TCP 441

b)

TCP 442

c)

TCP 443

d)

TCP 444

20.

Mobile devices connect to the outside world through the cellular networks or through various _______________ Wi-Fi standards.

a)

802.10

b)

802.11

c)

803.10

d)

803.11

21.

The most common way to connect to a Wi-Fi network is through the _______________ app.

a)

Configuration

b)

Settings

c)

General

d)

Mode

22.

POP3 uses TCP port _______________.

a)

25

b)

55

c)

110

d)

143

23.

IMAP4 uses TCP port _______________.

a)

25

b)

55

c)

110

d)

143

24.

SMTP uses TCP port _______________.

a)

25

b)

55

c)

110

d)

143

25.

Secure IMAP4 uses TCP port _______________.

a)

110

b)

143

c)

993

d)

995

26.

Secure SMTP uses TCP port _______________.

a)

110

b)

465

c)

993

d)

995

27.

Which standard is used to configure digital signature settings for e-mail and contacts from the corporate address book, depending on how the corporate e-mail server is set up?

a)

SMTP

b)

S/MIME

c)

Exchange

d)

DNS

28.

What is a Microsoft protocol used to synchronize Microsoft Exchange e-mail, contacts, and calendars that has become widely used across a range of mobile OS platforms and hardware vendors, including Apple and Android devices?

a)

Single sign-on (SSO)

b)

Exchange ActiveSync (EAS)

c)

Near Field Communication (NFC)

d)

S/MIME

29.

What term refers to the process of using an active authenticated session to log in to other accounts such as Google, Apple ID, Facebook, and Twitter?

a)

S/MIME

b)

Near Field Communication (NFC)

c)

Exchange ActiveSync (EAS)

d)

single sign-on (SSO)

30.

Infrared Data Association (IrDA) requires _______________, meaning that devices have to be directly facing each other, requires very short distances (sometimes inches) between devices, and has very slow data rates.

a)

Near Field Communication (NFC)

b)

Exchange ActiveSync (EAS)

c)

line of sight

d)

geotracking

31.

Because mobile device hardware typically cannot be repaired or replaced by a user or field tech, mobile device troubleshooting focuses on what type of issues?

a)

Hardware

b)

Software

c)

Memory

d)

Battery

32.

When a mobile app is shut down, what might the user lose?

a)

Saved data

b)

Persistent data

c)

Unsaved data

d)

System settings

33.

In Android, where would you go to force stop an app?

a)

Home screen

b)

Application manager

c)

Battery settings

d)

Task manager

34.

What is it called when you hold a system's power button for several seconds until it turns completely off?

a)

Soft reset

b)

Hard reboot

c)

Force quit

d)

Force stop

35.

What term describes restarting a mobile device, whether you do it from within the OS or with hardware buttons on the device?

a)

Soft reset

b)

Hard reset

c)

Reboot

d)

App reset

36.

Factory reset, or reset to factory default, is also known as a _______________.

a)

hard backup

b)

restore

c)

soft reset

d)

hard reset

37.

Why is a hard reset the most disruptive reset option?

a)

It removes all of a user's data and settings.

b)

It causes battery drain.

c)

It closes applications.

d)

It frees up more internal space.

38.

What might a dim display mean?

a)

The memory is low.

b)

There is a problem with the display panel.

c)

An update is available.

d)

There are too many apps open.

39.

What hidden menu might exist to help with device calibration?

a)

Touch menu

b)

Diagnostics menu

c)

Device menu

d)

Information menu

40.

Most mobile devices have a few _______________ stickers that change color when exposed to water.

a)

liquid contact indicator

b)

water contact

c)

damage

d)

IMEI

41.

A mobile device overheats for seemingly no reason. What is the most likely cause?

a)

HD video recording

b)

Defective battery

c)

Low battery

d)

Auto-dimming screen

42.

A hot, sluggish device might use _______________ to protect the device's CPU from heat damage?

a)

heat dispersion

b)

thermal throttling

c)

liquid cooling

d)

automatic backup

43.

Modern mobile devices use what type of battery?

a)

Li-Ion

b)

Ni-CD

c)

Ni-Ion

d)

Ni-MH

44.

Besides the display, what is a very large battery drain for a mobile device?

a)

Weather apps

b)

Location settings

c)

Wireless communication

d)

Maps

45.

What is the most accurate way to get a device's location?

a)

GPS

b)

Wi-Fi

c)

Cellular network

d)

IP address

46.

When should you attempt to repair a battery?

a)

When the device is off

b)

After the battery is removed

c)

When the device is cool to touch

d)

Never

47.

What is one major indicator of a weak cellular signal?

a)

Dropped connections

b)

High transfer speeds

c)

Apps freezing

d)

Constant reboots

48.

Why might you run into connectivity problems at large public gatherings?

a)

Hyper-cell service

b)

Location scrambling

c)

An overloaded network

d)

A cellular usage limit

49.

What might be the result of too many failed login attempts?

a)

System lockout

b)

System reboot

c)

Application notifications

d)

Device reconfiguration

50.

PGP and S/MIME are examples of _______________.

a)

SMS notifications

b)

encryption standards

c)

system procedures

d)

email servers

51.

Which term refers to a collection of configuration and security settings that an administrator has created?

a)

System group

b)

BYOD

c)

eXtensible markup

d)

Profile

52.

Most mobile devices allow the user to set a(n) _______________ by using a password, PIN, pattern, fingerprint, and/or facial recognition to block strangers from accessing the device.

a)

screen lock

b)

permissions policy

c)

device reset

d)

data cleanup

53.

What is a last resort you can do if your device is stolen?

a)

Remote restore

b)

Remote update

c)

Remote email

d)

Remote wipe

54.

What type of authentication is a username and a password?

a)

Blind authentication

b)

Multifactor authentication

c)

Single-factor authentication

d)

Double-factor authentication

55.

Having a user logon at a certain time of day, or even within so many seconds or minutes of another event, is known as a(n) _______________ factor.

a)

knowledge

b)

ownership

c)

temporal

d)

possession

56.

Generally, mobile devices do not include a(n) _______________ because they do not have a lot of services listening on open ports.

a)

application menu

b)

firewall

c)

trusted source

d)

settings tab

57.

Setting up equipment to spoof a carrier's tower and infrastructure is known as _______________.

a)

network ghosting

b)

cell tower control

c)

network analysis

d)

tower spoofing

58.

Removing OS restrictions on an Apple device is known as _______________.

a)

rooting

b)

jailbreaking

c)

device spoofing

d)

access injection

59.

Removing OS restrictions on an Android device is known as _________________.

a)

rooting

b)

device Spoofing

c)

unlocking

d)

jailbreaking

60.

What is the process in which an organization tracks when its employees enter or exit a predefined area?

a)

Geotagging

b)

Geofencing

c)

Geospoofing

d)

Geoconnecting