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WorksheetsTechnical Communications
Total questions: 30
Worksheet time: 16mins
What are the four attributes of technical writing?
Clarity
Conciseness
Information
Accessibility
Completeness
What IS considered to be poor email formatting (more than one may be correct)
Clear, unambiguous subject line
Long rambling
Unorganized information
Complete information provided
What are the 7 stages of the writing process?
1) Determine the purpose, consider audience, brainstorm ideas, organize ideas,
2) Determine correct writing style, write first draft quickly, revise in stages
3) determine best writing style, revise ideas, write final copy
Option 1 & 2
Option 1 & 3
What are Experts required to know in emails?
Technical details and clear, precise descriptions
Managerial information: costs, outcomes, general procedures.
Term definitions and clear descriptions of basic concepts and processes
What are Agents required to know in emails?
Managerial information: costs, outcomes, general procedures.
Clear instructions formatted for easy reference
Term definitions and clear descriptions of basic concepts and processes
What do Decision Makers require in emails?
Clear instructions formatted for easy reference
Technical details, and clear precise descriptions
Managerial information: costs, outcomes, general procedures.
What do General Readers require in emails?
Clear instructions formatted for easy reference
Technical details, and clear precise descriptions
Term definitions and clear descriptions of basic concepts and processes
What are the 4 components of an email?
Summary
List of people involved
Context
Details
Next Steps
What is a discourse community?
People in an organizational and professional community
People outside of an organizational and professional community (general public)
What is a Primary Audience?
Information is not urgently needed
Information is urgently needed
What is a Secondary Audience?
Information is urgently needed
Information is not urgently needed
Technical Sentences - Recap (more that 1 is correct)
Avoid meaningless sentence starts
Use the "Active Voice"
Address the reader directly
Avoid redundancies
Avoid wordy expressions
Technical Paragraphs Summary (select all that apply)
Keep paragraphs short
Begin with a topic sentence
Make paragraphs unified
Make paragraphs complete
Make paragraphs cohesive
Which of the following is NOT a grammatical type of sentence:
Simple sentences
Topic sentences
Coordinated sentences
Subordinate sentences
Embedded sentences
What is a Subordinated sentence?
One that cannot stand by itself as a sentence
Combine sentences using a conjunction to make their relation clear
Provide no clue how sentences relate to one another, sound choppy.
What is an Embedded sentence
One that has been turned into a phrase
2 sentences combined using a conjunction word to show their relation
One that cannot stand by itself as a sentence
Memos are:
External, formal
Internal, formal
Internal, informal
External, informal
Emails are not company property
True
False
List in order of what is generally most formal, to least formal.
Memos, Letters, Emails
Letters, Email, Memos
Letters, Memos, Emails
Emails, Memos, Letters
Memos, Email, Letters
Difference between a Memo and a Letter (choose 2)
Memo: for external purposes, include business name and address
Memo: for internal purposes, include the company logo
Letter: for internal purposes, include the company logo
Letter: for external purposes, include business name and address
List the 10 Steps to the "Group Writing Procedure" (right answer shown)
Plan report, Assign tasks and set timelines, Select arbiters, Agree on format and style, Create performance contracts, Write draft sections, Edit draft sections, Combine sections and perform final edit, Submit report, Debrief
Memorize this or die
Which of the following is NOT useful when working on group projects
Wikipedia
Dropbox
Google Docs
Wikis
Purpose of reports
Provide Information
Giving update
Inform on an event
Persuasion
4 steps of a report
Summary
Context
Progress
Lunch menu
Next Steps
Features of Internal Proposal:
Reader is aware of your abilities and background
Less writing, often memo format
Prove you understand problem being solves
Reader may also be aware of problem being solved by proposal
Features of External Proposals:
Written for outside organization
Less writing: Memo format
You have to prove you understand problem being solved
Long intro, thorough descriptions of problems and your qualifications
Features of Solicited Proposal:
Personal request or RFP
Not much info is needed on problem descriptions
Recipient will have described parameters for appropriate solution
Recipient has NOT asked for a proposal
Features of Unsolicited Proposals:
Recipient knows of possible solutions
Describe problem thoroughly
Recipient has NOT asked for proposal, may not know there is a problem
Convince recipient you understand the needs of their organization
What is the longest part of a Formal Report?
Summary
Introduction
Recommendations
Discussion
Conclusion versus Recommendation:
Conclusion: Facts summary
Recommendation: Use facts to give opinion
Conclusion: Use facts to give opinion
Recommendation: Facts summary
