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Hotel Guest Cycle

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

gambar berikut merupakan gambar dari

a)

Hotel Cycle Room

b)

Hotel Guest Cycle

c)

Hotel Room Cycle

d)

Hotel Cycle Guest

2.

Reservations are part of Arrival in Guest Hotel Cycle

a)

True

b)

False

3.

in the pre arrival they have 3 process

a)

True

b)

False

4.

Issuing key and give welcome kit process are part of Occupancy in the hotel guest cycle

a)

True

b)

False

5.

Arrival Process they have 5 part, except...

a)

Handling Luggage

b)

Opening Guest Account

c)

Managing Transport

d)

Allocating Room

6.

departure Process have 4 part, Except

a)

Drop Service

b)

Guest payment Clearence

c)

Handling Luggage

d)

Telephone Calls

7.

Handling Luggage are part of arrival process and Departure Process, the right Definition of Handling Luggage is

a)

Guest Bring they Luggage Personaly

b)

Front Office Staff Throw Luggage to Inside

c)

Front Office Staff Take Care to Guest Luggage

d)

Guest will take they luggage to Room

8.

Pengertian dari Registering dalam Hotel Guest Cycle Adalah

a)

Mendaftarkan Tamu sebelum masuk hotel

b)

Mendaftarkan Tamu Hotel sesuai dengan identitas

c)

Mendaftarkan Tamu tanpa bayaran ke hotel

d)

Mendaftarkan Tamu Hotel pada saat check out

9.

Pengertian dari Currency Exchange adalah

a)

Penukaran barang yang ada di Front Office

b)

Penukaran Mata uang asing yang tersedia di Front Office

c)

Penukaran kupon untuk makan pada saat check out

d)

Penukaran Voucher welcome drink

10.

Handling Luggage ada pada dua Process dalam Guest Hotel Cycle yaita pada

a)

Pre-Arrival dan Arrival

b)

Arrival dan Occupancy

c)

Departure dan Arrival

d)

Occupancy dan Arrival