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WorksheetsNextview Spring '20 release quiz
Total questions: 16
Worksheet time: 16mins
SALES CLOUD
Which Salesforce Standard object is now available to be assigned to Queues?
Quotes
Opportunities
Tasks
Leads
SALES CLOUD
What's new in terms of Email experience in the Spring '20 release?
Schedule emails to be sent later
Save List Emails as Draft
Have Einstein assess the tone of voice of your email
SERVICE CLOUD
The Channel Menu functionality allows you to embed a menu of all available contact channels on your website together with the respective waiting time
True
False
SERVICE CLOUD
The Spring '20 brings the following Classic functionality to the Lightning Experience:
Bulk Macros
Solutions
Case Merge
Nextview's Landrover Defender (but electric!)
SALESFORCE OVERALL
The Spring '20 brings the following Classic functionality to the Lightning Experience:
Customisable Forecasting
URL Hacking
Ideas
Javascript Buttons
Pin objects on the search results page
SALESFORCE OVERALL
Starting the Spring '20 release, what should an Admin do to build reports faster?
Ensure no more than 1.000 records match the filter criteria
Disable the report preview
Use Google Chrome
Overclock your CPU
COMMUNITY CLOUD
What standard Salesforce functionality is now available for Community users?
Creating Custom Objects
Creating Opportunities
Creating Users
Creating Reports
EINSTEIN
What can Einstein NOT recommend?
Articles
Next Best Action
List View filters
Record field values
FIELD SERVICE LIGHTNING
What should an Admin do to assess his Field Service Lightning setup?
Run Reports on FSL data
Get in touch with Nextview 📞
Send a Salesforce Survey to FSL users
Have a look at Health Check
SALESFORCE PLATFORM
The Spring '20 release introduces a declarative (clicks-no-code) alternative for:
Roll-Up Summaries for Lookup Relationships
Building Lightning Components
Using Salesforce DX
Apex Before Insert Triggers
SALESFORCE PLATFORM
Which TWO functionalities that usually require additional fees can now be tried out for free?
Einstein Prediction Builder
Einstein Case Classification
Einstein Analytics
Einstein Opportunity Scoring
Einstein Search Results
INDUSTRIES
For which industry Salesforce doesn't offer a specific cloud?
Manufacturing
Consumer Goods
Logistics
Health
EINSTEIN ANALYTICS
How does an Admin enable the Einstein Analytics Data Catalog capabilities that were released in Spring '20?
Install it from AppExchange
Enable the 'Data Catalog' functionality in Setup
It is enabled by default
Log a ticket with Salesforce Support
EINSTEIN ANALYTICS
How does Einstein Discovery help you in selecting the right features to predict a value?
It doesn't just look at how the stars align today
Download the data as CSV and use Python to calculate correlations
Manually select several features, and iterate to improve the score
Even before the prediction, Einstein suggests features based on pre-calculated correlations
SALES CLOUD
How can an Admin make sure a sales rep follows the correct followup, doing sales actions after a prospect opens an email?
The mighty Einstein will help you out
Email Engagement within High Velocity Sales will guide you through the right path
In Pardot Engagement Studio by configuring Automation Actions
Use Salesforce Inbox so you can track all of the email actions
SALESFORCE OVERALL
The Power of One is becoming obsolete after this release, as we can now count unique values in reports. For those not knowing what this is, shame on you and start building reports!
True
False
