The best way to understand other is to begin with a firm understanding of _______________.

What i the very first thing you should do when meeting a new client?

How much time should you schedule for a consultation with a first time client?

When you help the client select the hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the _______concept.

The most important communication you will have with your clients is a(n)__________, which will help you to determine the client's needs and achieve the desired results.

What tool should you use to put your clients at ease about your technical abilities?

Listening to the client and than repeating, in your own words, what you think the client is telling you, is known as_______.

_______clients can greatly affect the salon flow, causing setbacks in the appointment calendar as well as making stylists late for other services.

When is it appropriate to argue with clients?

If a client is dissatisfied with a service, what is one of the first steps you should take?

As you interact and communicate with fellow coworkers, remember to treat everyone with ________.

In dealing with conflicts that may occur between your coworkers, it is important to _____________.

When bringing issues or problems to your supervisor or salon manager, it is important to _______.

A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a(n)_________.