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WorksheetsIssue Tracker
Total questions: 20
Worksheet time: 7mins
The Block Helpdesk will report only those issues which are unresolved in the Issue Tracker application
True
False
The State Helpdesk will carry out the maintenance of usernames and passwords for
District Project Assistant
Block Helpdesk/Block ICDS officials
District Helpdesk/State ICDS officials
CDPO / DPO
The Block Helpdesk will be responsible for creation of which one of the following?
ICDS-CAS Mobile Application Account
Google Account
ICDS-CAS PIN
Issue Tracker Application account
Which one of the following is NOT a role of the District Helpdesk?
Assisting the Block Helpdesk in Inventory Management
Supervising and monitoring the Block Helpdesk’s tasks.
Supporting District ICDS officials on usage of ICDS-CAS
Regularly monitoring the Troubleshooting Module in the Lady Supervisor’s app to make sure their issues are resolved
What is the role of the HelpDesk personnel with regards to user management?
To ensure users have secure logins
To maintain an inventory of usernames and passwords
To address issues such as when a user forgets their password or there is a new user
All of the above
The Block helpdesk will escalate unsolvable issues to:
District Helpdesk
State Helpdesk
CPMU
District Project Office
How many types of users are in ICDS-CAS?
4
3
2
5
What are the various kinds of issues that are likely to arise when using the ICDS-CAS applications?
Inventory related
Bugs and errors
Hardware related
All of the above
The Issue Tracker Web application will be accessed by
State Helpdesk
Block Helpdesk
District Helpdesk
Both A and C
Which one of the following reports will provide the District Helpdesk with an insight into the performance of the Block Helpdesk
AWC Functioning Indicators Report
Issue Tracker Reports
Operational Status Dashboard report
Demographics Dashboard report
The issue tracker application will be used by the Block Helpdesk for which of the following purposes?
Register Hardware
Distribute Hardware
Identify and report issues faced by Aanganwadi workers and Supervisors
All of the above
There are six modules in the Block Level Issue Tracker application: Issue management and Hardware management
True
False
The Issue Tracker application will be used by the Block Helpdesk to report issues faced by
Aanganwadi workers
Lady Supervisors
District Project Assistant
Both A and B
What steps are to be followed if an issue has been incorrectly logged in the issue tracker application?
Close the issue and log in a new issue correctly using the “Report a new issue” form
Escalate the issue to the District Level and state in the comments that the issue has been incorrectly logged.
De-escalate the issue to the Supervisor level
Leave the current issue as it is and log a new issue using the “Report a new issue” form
Each time that a device is reported out of service or is returned to the Block helpdesk, the registered username will change to “Out of service” after the information is updated using the Update Hardware form.
True
False
Which administrative level do you need to drill down to view AWC info details?
AWC Level
Block Level
District Level
None of the above
The ICDS-CAS Dashboard can be accessed by which of the following personnel?
District Helpdesk
Block Helpdesk
State Helpdesk
All of the above
Which one of the following information will NOT be accessed from the ICDS-CAS Dashboard
Raw data submitted by AWWs and Lady Supervisors
AWC Info report
Demographics report
Individual issues report
In which ICDS CAS Application you can find the Tech Issue Module?
AWW Application
Supervisor Application
Issue Tracker mobile application
Issue Tracker web application
Which ICDS CAS Application collects information about mothers and children in order to populate the MPR/ASR Reports?
AWW Application
Supervisor Application
Issue Tracker mobile application
ICDS CAS Dashboard
