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IGCSE Quality Management plus random revision Qs

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.
Which of the following best describes quality?
a)
The service provided to a customer before, during and after purchasing.
b)
Products being made to a high standard to meet customer needs.
c)
A high level of productivity.
2.
Who needs to be satisfied with the quality of products?
a)
Rivals
b)
Suppliers
c)
Customers
3.
Which of the following is usually true about poor quality products?
a)
They are in demand
b)
They fail to meet customers expectations
c)
They are expensive
4.
What happens when a business produces faulty goods?
a)
It increases costs
b)
It increases costs and damages the reputation of the firm
c)
It is an example of Total Quality Management
5.

A business checks products after they are made. What is this an example of?

a)

Quality Control

b)

Quality Circles

c)

Quality Assurance

6.

When products are checked at each stage of production, what is this an example of?

a)

Quality Control

b)

Quality Circles

c)

Quality Assurance

7.

When products are checked at the end of the production process this is called

a)

Quality Assurance

b)

Quality Circles

c)

Quality Control

8.
What is the best methods of improving quality
a)
Expansion
b)
Lowering costs
c)
Staff and Management Training
9.

When is Quality Control carried out by a business?

a)

Inspection or checking of product/service is carried out at the end of production

b)

Inspection or checking of product/service is carried out during production

c)

Inspection or checking of product/service is carried out before production

10.

Total Quality Management involves

a)

Management

b)

management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.

c)

management and customers, in order to meet or exceed customer expectations.

11.

"Improving quality through small, incremental improvements"


is a characteristic of what type of quality management system?

a)

Just-in-time

b)

Six Sigma

c)

5S

d)

Kaizen

12.

Where was Total Quality Management first developed?

a)

USA

b)

UK

c)

Japan

d)

Korea

13.

What is the meaning of Kaizen?

a)

To gain super power

b)

To take part and change for goodness

c)

To take part and change a system

d)

To manage people

14.

Which of these is not the principle/main focus of TQM?

a)

Annual profit

b)

Customers’ satisfaction

c)

Efficient, effective and process

d)

Total involvement of people in an organization

15.
If a product gains weight during production then location of the factory is likely to be:
a)
close to the sources of raw materials
b)
close to the major markets
c)
close to supplies of skilled labour
d)
close to manufacturers of machinery used in production
16.
All of the following are likely to affect the location of a stationary wholesaler except:
a)
the availability of government grants in certain regions
b)
transport links from suppliers and to markets
c)
external economies of scale like nearness to a food supplier
d)
availability of unskilled workers.
17.
Which of the following is not a cause of internal diseconomies of scale?
a)
Poor communication between different departments
b)
Lack of staff morale and motivation
c)
Less control, direction and coordination of human resources
d)
Late deliveries due to congestion in busy locations
18.

Revenue is

a)

price x output (sales)

b)

price x costs

c)

Fixed costs x variable costs

d)

Price x breakeven

19.
Economies of scale are the reduction in costs of production achieved through increased output.
a)
True
b)
False
20.
The term for money invested in a business is
a)
finance
b)
capital
c)
investment
d)
shares
21.
It is easier to raise finance in a partnership because
a)
the partners have more personal wealth than a sole trader
b)
all the partners will invest a certain amount in the business
c)
the bank will give a partnership lower interest rates for all loans
d)
partnerships are the only type of business that can receive grants
22.

What is a business plan?

a)

Written document that only outlines the business practices of the new business.

b)

Written document that describes the financial aspects of the business.

c)

Written document that only describes the ownership of the business.

d)

Written document that describes all the steps necessary for opening and operating a successful business.

23.
What is meant by 'adding value'?
a)
The money a company invests into a new product
b)
the difference between the price of the finished product/service and the cost of the inputs involved in making it.
24.
All true communication must have the following:
a)
A sender and a receiver
b)
A speaker and a listener
c)
A hearer and a listener
d)
A speaker and an interpreter
25.
The most commonly used form of business communication is: 
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-mail