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WorksheetsChapter 9 Office Procedures
Total questions: 116
Worksheet time: 4hrs 52mins
Name
Class
Date
1.
a medical practice is a business and must produce a profit
a)
true
b)
false
2.
a charge slip is the original record of the doctors services and the charge for those services
a)
true
b)
false
3.
a check from an insurance company includes payment for only one patient
a)
true
b)
false
4.
the person who writes a check is called the payee
a)
true
b)
false
5.
power of attorney gives someone the legal right over financial matters for one who is too sick to do so
a)
true
b)
false
6.
a bank will never accept a list of deposited items on something other than the bank provided deposit slip, even if the bank's deposit slip is attached
a)
true
b)
false
7.
reconciliation is usually performed once a month
a)
true
b)
false
8.
when reviewing the electronic checkbook register, change any information that is not correct
a)
true
b)
false
9.
the balance checkbook function electronically reconciles the monthly bank statement
a)
true
b)
false
10.
compounded interest is paid on the initial investment and on the interest earned on the investment
a)
true
b)
false
11.
for employers, retirement plans can raise business taxes
a)
true
b)
false
12.
the payer is the person who will receive the payment
a)
true
b)
false
13.
do not accept a third-party check unless it is from the health insurance company
a)
true
b)
false
14.
vesting means that you have legal right to all the money in your account
a)
true
b)
false
15.
if you termine employment, you do not have to transfer or roll over the funds in your 401k(K) account to an Individual Retirement Account
a)
true
b)
false
16.
a daily log includes the patient's name, address, home and work telephone number, and the name of the person who is responsible for charges
a)
true
b)
false
17.
it is important to use the daily log sheet when organizing the practice's bookkeeping system
a)
true
b)
false
18.
a lost bank deposit receipt would cost a medical practice thousands of dollars
a)
true
b)
false
19.
never accept a check marked payment in full unless it actually pays the complete outstanding balance
a)
true
b)
false
20.
paid vacations, paid holidays, and disability and life insurance are examples of employees benefits
a)
true
b)
false
21.
basic accounting involves managing accounts receivable and account payable
a)
true
b)
false
22.
in a medical practice, accounts receivable describes the money that is paid out to run the practice
a)
true
b)
false
23.
accounts payable represents the money patients owe in return for medical services
a)
true
b)
false
24.
the fee schedule shows the charges for service provided by the practice
a)
true
b)
false
25.
a usual fee is the average fee charged for a service or procedure by comparable doctors in same area
a)
true
b)
false
26.
a customary fee is the fee a doctor charges for a service or procedure
a)
true
b)
false
27.
there is a growing tendency to determine fees by national rather than regional trends
a)
true
b)
false
28.
encourage patients to pay by credit card
a)
true
b)
false
29.
the credit card company deducts a % of each patient charge for its collection service
a)
true
b)
false
30.
it is becoming more common that medical practices do not accept any insurance
a)
true
b)
false
31.
TRICARE operate differently from other insurers
a)
true
b)
false
32.
with cycle billing, you send invoices to a group of patients every few days
a)
true
b)
false
33.
it is acceptable to threaten to send a patient's account to collections even if you are not ready to do so
a)
true
b)
false
34.
once an agency has taken over an unpaid account, there should be no more correspondence between the physician's office and the patient about the account
a)
true
b)
false
35.
a class action lawsuit is a lawsuit in which one or more people sue a company that wronged all of them in the same way
a)
true
b)
false
36.
a fine is a money paid as punishment for intentionally breaking the law
a)
true
b)
false
37.
to protect the practice from lost income because of nonpayment, the practice may buy accounts receivable insurance
a)
true
b)
false
38.
a physician would never extend credit to a patient who si unable to pay because of high medical bills
a)
true
b)
false
39.
if a payment agreement between the patient and physician includes ,more than 4 payments, it is not regulated by the Truth in Lending Act
a)
true
b)
false
40.
free treatment for hardship cases is at the physician's discretion
a)
true
b)
false
41.
most practices try to reduce expenses by controlling accounts payable
a)
true
b)
false
42.
the physician usually authorizes several people to handle the purchasing of supplies and other products
a)
true
b)
false
43.
an employer identification number is required by law from every employer for federal tax accounting purposes
a)
true
b)
false
44.
federal unemployment tax is a deduction from employees paychecks
a)
true
b)
false
45.
a physician would have a lower unemployment tax rate than an industry would
a)
true
b)
false
46.
the purpose of the petty cash fund is to avoid writing checks for small amounts
a)
true
b)
false
47.
hourly wage x hours worked = net earnings
a)
true
b)
false
48.
the Fair Labor Standards Act requires overtime payments for part time hourly employees for every hour worked beyond the normal 8 hours in a day or 40 hours in a week
a)
true
b)
false
49.
the law requires all employers to withhold money from employees' net earnings to pay federal, state, and local income taxes
a)
true
b)
false
50.
have all employees update their W-4 Forms
a)
true
b)
false
51.
the percentage the employer pays for federal unemployment taxes decreases if the employer also pays state unemployment taxes
a)
true
b)
false
52.
the employee's gross earnings are his take home pay
a)
true
b)
false
53.
net earnings- total deductions= gross earnings
a)
true
b)
false
54.
if your practice is not required to use EFT, you must submit employment taxes with a Federal Tax Deposit Coupon
a)
true
b)
false
55.
an employer must pay FUTA tax if employees' wages total more than $1500 in any quarter
a)
true
b)
false
56.
a Federal Unemployment Tax Return is also called Form W-4
a)
true
b)
false
57.
a common disbursement for a physician's office is payment for equipment
a)
true
b)
false
58.
when ordering supplies, it is better to buy too little and recorder more frequently than to buy too much
a)
true
b)
false
59.
if your office does only a few throat cultures a year, it makes more sense to send those patients elsewhere for the test than to stock the supplies required
a)
true
b)
false
60.
you may purchase holiday decorations from the petty cash fund
a)
true
b)
false
61.
all patient's financial accounts should be brought up to date
a)
daily
b)
weekly
c)
monthly
d)
at the time of patients discharged
62.
payments made by a patient represents the doctor's
a)
earnings
b)
income
c)
charges
d)
accounts receivable
63.
the patient's ledger card has the function of serving as
a)
a complete financial record of his charges, payments, and balance
b)
an itemized statement
c)
a record of all visits
d)
all of the choices
64.
the federal Communications Commission public notice governing the use of the telephone for collections prohibits
a)
calling at odd hours
b)
repeated calls to the debtor
c)
calls to employees
d)
all of the choices
65.
FICA provides for which of the following
a)
social security and old age benefits
b)
unemployment
c)
workman's compensation
d)
unemployment compensation and workman's compensation
66.
the Employee's Withholding Exemption certificate is also called
a)
W-2
b)
W-4
c)
FICA
d)
SS20
67.
the amount of SOcial Security which is deducted from an employee's paycheck is based on
a)
the # of exemptions which are claimed
b)
a % of the gross pay
c)
income over 7,000.00 per year
d)
a flat amount for all employees
68.
the Employee's Withholding Exemption Certificate must be filed out by the
a)
employee
b)
employer
c)
internal revenue service
d)
state regulatory office
69.
the main source of communication between the doctor and the public is the
a)
newspaper
b)
television
c)
telephone
d)
billboard
70.
an ABA (routing number) number
a)
is issued to each of a bank's customers
b)
identifies a check and the bank it is written on
c)
is issued to all commercial accounts
d)
identifies only national banks
71.
a bank statement is reconciled with
a)
the depositor's check book
b)
daily journal
c)
accounts receivable
d)
disbursement record
72.
the payee is not guaranteed payment if the check received is a
a)
personal check
b)
traveler's check
c)
cashier's check
d)
certified check
73.
the term CURRENT ASSETS often refers to
a)
financial obligations that mature in a short time
b)
a long term mortgage on a piece of property
c)
major medical equipment in the office
d)
assets that can be readily converted to cash
74.
dollar entries made on the left side of the ledger are called
a)
post reference
b)
credits
c)
debits
d)
accruals
75.
an endorsement of a check appears as the
a)
name of the payee on the front of check
b)
signature of the maker on the front of the check
c)
signature of the payee on the back of the check
d)
none of the choices
76.
any checks received for the doctor should be immediately
a)
deposited in the bank
b)
signed with a blank endorsement
c)
given a full endorsement
d)
given a restrictive endorsement
77.
all disbursements, regardless of purpose, should be
a)
made in cash
b)
made by check
c)
made from petty cash
d)
entered on the day sheet
78.
a rubber stamp may be used for
a)
blank endorsements
b)
full endorsements
c)
restrictive endorsements
d)
partial endorsements
79.
the fee a doctor most frequently charges for a given procedure is called
a)
usual fee
b)
customary fee
c)
reasonable fee
d)
UCR fee
80.
the patient's ledger should be ket
a)
with the patient's folder
b)
in a separate ledger file
c)
with the general ledger
d)
in a job cost ledger
81.
an employee payroll sheet is also termed as a
a)
cost sheet
b)
payroll register
c)
W-4
d)
compensation record
82.
the process of recording all the details of a transaction in the daily journal before an entry is made in the general ledger known as
a)
journalizing
b)
posting
c)
footing
d)
crediting
83.
the basic forms which comprise the pegboard bookkeeping system are
a)
daybook sheet, patient ledger card, and charge slip
b)
daybook sheet and charge slip
c)
patient ledger card and patient's bill
d)
journal and daily disbursements
84.
pegboard posting is often referred to as which of the following systems
a)
trial balance
b)
basic
c)
daily accounting
d)
write it once
85.
business reply mail is an example of
a)
first class mail
b)
second class mail
c)
third class mail
d)
fourth class mail
86.
newspaper and periodicals are sent by
a)
first class mail
b)
second class mail
c)
third class mail
d)
fourth class mail
87.
first class mail with valuable contents should be sent
a)
certified mail
b)
air mail
c)
insured mail
d)
registered mail
88.
packages and printed matter weighing more than 16 oz are sent by
a)
second class mail
b)
third class mail
c)
fourth class mail
d)
first class mail
89.
fourth class mail is also known as
a)
registered mail
b)
parcel post
c)
insured mail
d)
special handling
90.
the least expensive way of shipping heavy and bulky goods is by
a)
express
b)
parcel post
c)
freight
d)
truck
91.
the straight telegram is a message of
a)
10 words
b)
15 words
c)
25 words
d)
50 words
92.
how often is the physician's narcotic license renewed
a)
annually
b)
every 3 years
c)
every 5 years
d)
never
93.
if a patient who has complained of a chest pain collapses in the office
a)
immediately begin chest compression
b)
be sure the patient is breathless and pulseless before administering CPR
c)
call an ambulance
d)
check the patient's chart to see what medication the patient is taking
94.
a patient calls in to the office and states they received a blunt injury to the eye. you should advice to
a)
do nothing unless the eye is very swollen
b)
apply heat
c)
come in as soon as possible to have the eye checked
d)
rub the eye to be sure there is nothing in it
95.
the balancing of the monthly bank statement with the checkbook is referred to as
a)
monthly balancing
b)
check posting
c)
reconciling the bank statement
d)
statement certifying
96.
an aging of the accounts receivable analysis
a)
is shown on the trial balance
b)
is a list of payments and charges for a given day
c)
is used to identify collection problems
d)
none of the choices
97.
all payments received are referred as
a)
accounts payable
b)
gross income
c)
petty cash
d)
none of the choices
98.
a system in which the money charged is not considered income until the money is received is called
a)
double entry
b)
single entry
c)
accrual basis
d)
ledger card
99.
a patient's financial account is referred to as
a)
charge slip
b)
monthly statement
c)
income slipe
d)
ledger card or ledger
100.
on the ledger card, the adjustment column is used for
a)
check marks
b)
credit balances
c)
refunds or charge corrections
d)
none of the choices
101.
a listing of specific services rendered and fees charged is an
a)
itemized statement
b)
day sheet
c)
control sheet
d)
invoice
102.
deductions are subtracted from what source when computing payroll
a)
net earnings
b)
income tax
c)
payroll tax
d)
none of the choices
103.
a check dated 2 months from today's date is considered
a)
insufficient
b)
overdue
c)
postdated
d)
predated
104.
what is the latest date an employer may give the W-2 form
a)
bi-weekly
b)
April 15
c)
January 31
d)
none of the choices
105.
what form is the physician required, by the IRS, to complete every 3 months for FICA income tax
a)
W-2
b)
941
c)
1040
d)
1050
106.
major medical equipment such as X-rays machines are known as
a)
asset expense
b)
fixed assets or capital equipment
c)
intangible assets
d)
none of the choices
107.
when a patient must cancel and appointment, you should
a)
reprimand the patient
b)
express regret
c)
immediately offer a new appointment
d)
none of the choices
108.
one way to prevent patients from forgetting future appointments is
a)
call them the day before their appointment
b)
do not book more than 2 weeks in advance
c)
use appointment cards
d)
all of the choices
109.
what should be avoided by the medical assistant
a)
giving medical advice
b)
arguing with patient
c)
discussing the patient's condition
d)
all of the choices
110.
when one encounters a baffling term you should
a)
try to pronounce it
b)
ask a coworker
c)
consult a dictionary
d)
write down several times
111.
the first way to communicate courtesy to the telephone caller is to
a)
put them on hold
b)
answer promptly and identify yourself
c)
excuse yourself if you must put the person on hold
d)
none of the choices
112.
the behaviour pattern of a person who is ill may be changed by a medical assistant that has an attitude which reflects
a)
friendliness
b)
reassurance
c)
understanding
d)
all of the choices
113.
since the medical assistant's day is filled with interpersonal contacts, it is necessary to
a)
be well groomed
b)
be prepared to handle emergencies
c)
be understanding
d)
all of the choices
114.
when dealing with irritable patients, the medical assistant should
a)
counter a rude mark with one of their own
b)
establish a friendly atmosphere
c)
keep quiet
d)
none of the choices
115.
a good working relationship between the doctor and the assistant will be enhanced if he/she
a)
insists on regularly timed lunch hours
b)
addresses the doctor by his first name
c)
studies the doctor's ways of doing things and tries to anticipate his/her needs
d)
none of the choices
116.
the medical assistant should maintain pleasant public relations by
a)
being diplomatic
b)
listening carefully
c)
explaining delays
d)
all of the choices
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