Somebody answers the phone and you were able to confirm that you are talking to the business owner but the call got disconnected. What is the correct disposition?

Somebody answers phone but they requested to be added on the DNC list. What is the correct disposition?

Somebody answers phone and you are talking to the business owner but they requested to be added on the DNC list. What is the correct disposition?

You receive a call wherein you can only hear the phone is ringing and you disconnected the call. What is your disposition?

You were about to transfer the call to the funding manager since the customer is interested in getting the funding but the customer disconnects the line. What should be the call disposition?

You were able to qualify the customer and dialed the funding manager's line but no one is answering the phone and you waited for a minute and disconnects the call. What should be the disposition?

You have a call tagged as Sale but it was not successfully transferred to the funding manager. You were advised to callback the customer but you were routed to the voicemail. What should be the correct disposition?

True or False:

You have a call wherein you tagged it as Sale but it was not successfully transferred to the funding manager, you called back the customer but the phone keeps on ringing, you just disconnected the call and disposition it under Sale.

Somebody answers the phone and you look for the business owner, the call was transferred to the business owners line and it keeps on ringing. You just decided to disconnect the call. What should be the correct disposition?

Somebody answers the phone and you look for the business owner, the line was transferred to the business owners line and it routed to voicemail. You just decided to disconnect the call. What should be the correct disposition?

Somebody answers the phone and you look for the business owner, the person from the other line told you that they do not own any business. What should be the correct disposition?

What does MCA mean?

What do you do when customer says they don't have a card machine?

How much are we able to offer customers?

For payment terms, the merchant will take how much for every £10 goes through their machine?

If the customer asks for a website what will you do?

The following information are needed to be verified in order for the customer to be transferred over except for one. Which of the following isn't needed?

What is the correct format of the date when sending information in Skype?

What is our business name?

What are possible reasons for transfer? (Select all that applies)

Agent needs to make sure to ask if customer accepts online payment in every call.

You can tell the customers that we are from Quokka Solutions.

Corporations like McDonalds, Krispy Kreme and 7 Eleven are more than qualified to receive Merchant Cash Advance.

After the funding manager acknowledges the transfer, what button should you click to leave the call?

What button should you click to transfer a call?

In the event that the line got disconnected when gathering information, what should the proper disposition be?

Which one of the following scenarios do not merit a DNC disposition?

The Gatekeeper answers the call and passes through the business owner's line, however, the phone keeps on ringing and you just disconnected the call. What should the proper disposition be?

Which of the following needs to be verified before transferring customers to the funding manager? (Select all that applies)

Do we process customers who only accept online payment?

Where is our head office located?

When getting the genuine interest, which of the following should be asked first?

We can offer 100-150% of the customer's monthly deposits.

Regardless of where it is from, customers with existing loans need to have paid of 50% of the loan to qualify?

Somebody answers phone and you tried to explain the reason of the call and the customer requested to be added on the DNC list. What is the correct disposition?

You are talking to the business owner and explained how MCA works but the customer is not interested. You used the genuine interest 2 and 3 as a rebuttal and you were able to get the interest of the customer. You continue explaining the payment terms and payback terms.

Question, how will you confirm the genuine interest of the customer?

We can send the funding offer via email.

The MCA offer can only be done through phone and email.

Somebody answers phone and you look for John the business owner, the customer informed you that John is not available or out of the office. What will you do?