ATM card once status change to HOT can be activated again after mandatory verifications

For cases where for any reason customer want to change the mobile number for FDMA disbursement SMS receiving following guidelines will be followed.

For cases where customer cancel the purchased railway tickets but reversal is not received yet and cancellation was performed within 24 hours, guide customer to wait for maximum 24 hours for reversal

It is mandatory to inform every customer at the end of MPIN change related calls that MPIN should be kept secret and don't share it with anyone

If customer calls to confirm JazzCash account balance, it is mandatory to guide self-service options and ask him to perform himself

Can I transfer the ownership of my mobile account to someone else

Agent will upfront process request for warm to active without creating self-completed activity

If customer purchases ______ amount of Jazz/Warid load from jazz cash account , then he will be eligible for mobile load incentive

Credit card payment can be done through jazz-cash account

Daily IBFT transaction limit of jazz employees account is

Agent will consult Nadra portal for MPIN change ( if mother name is not showing in CPS )

Customers can pay their AIoU fee through JazzCash App only

What is the service fee of AIoU fee payment

Customer can get their Jazz Cash Pay Pak debit card on the spot from

What is the call set up charges of Cash withdrawal offer?

Change of MSISDN is processed from _________

What is the TAT of Merchant Account closure request?

If a customer calls on 4444 helpline and asked for IVR charges of 4444 helpline

Merchants can avail cashback of Rs. 500 on first transaction , which is done through PayPak debit card or POS machine.

jazz cash credit card option is available in jazzcash app

account can be opened if customer is more than 60 year old

in MPIN reset query , if mother name/DOB not available in system , then agnet will ask

customer can avail ready cash/alfalah loan at same time

USSD string to check MLC campaign is

balance check vis USSD is a charged activity

self service for balance check to be at the end of the call

change of MSISDN can be performed if original customer is not available

master card is available for all jazz cash users( merchant & customer )

customer can activate dormant account via self service by visiting

in account closure if customer is calling from same cli with balance & ownership is different , account can be closed

customer can access their mini statement vis USSD for 6 months

IBFT charges are applicable on

For incoming IBFT complaint acknowledgment time is

TAT for non merchant closure is

customer can make a claim for their insurance premium via

Account registration TAT for merchant is

Jazz cash is charging 2% on transferring amount from payoneer

we will acknowledged immediately complaint if payments is sucessfull at jazz cash end but not posted to railway

TAT for IBFT transaction is authorized state performed via jazz cash is