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WorksheetsGeneral Knowledge
Total questions: 20
Worksheet time: 10mins
When a guests asking for a recommendation, employees should:
Recommend the option that is least expensive.
Recommend properly facilities, services, and active activities before recommending those of outside business.
Avoid recommending several and facilities.
Permission from manager.
If a guest tells you in person about something they have lost, you should:
Accept responsibility for the lost.
Ask the guest to fill up lost & found slip immediately.
If all purpose, escort the guest to the lost & found dept.
Call the security to find-out the lost item.
Which of the following security rule apply to all employees:
A. Printed material containing guest information should be kept in a secure location.
B. Never announce a guest’s name with the room number loud enough for other to hear.
Both of the A and B rules apply to all employees.
Not allowed to bring personal item to work place.
Which of the following is a recommended personal appearance guideline for hotel employee?
Shoe must be stylist at the front of public.
Shoulder-length hair should be worn in are ponytail.
Use little or no perfume, cologne, or aftershave.
Jewelry should not be worn
What should you do if a guest approaches while you are filing paperwork?
Stop filing and assist the guest.
Ask the guest to wait until you are available.
Ask a coworker to help the guest.
Assist the guest after you have finished filing.
Which of the following required by the OSHA.
MSDS for hazardous substances used in the workplace.
Never employee higher percentage of female than male as per OSHA.
A training program covers key control procedures.
Hiring quotas for minority job applicants.
Which of the following is an example of a blood borne pathogen?
Mumps and German measles.
Malaria
Hepatitis B.
Covid 19.
The Department responsible for gardening is:
Human Resources.
Housekeeping.
Engineering.
Security
What should you do if you find a suspicious looking object in property?
A. Will be call security office.
B. Report to duty Manager.
All above A and B.
Call 9-1-1.
Employee name tags should be:
Worn only if you routinely interact with guest
Visible to guest and not covered by hair or an article of clothing.
Worn on the upper right-hang side of your uniform.
Worn only if there is the likelihood of guest interaction.
The main purpose of wearing the Uniform in a property is to:
A. Show you care about yourself.
B. Image to the guest.
Above A, B.
Follow the hotel rule and regulation
What should you do if your unable to resolve the guest complaint
Apologize to the guest, but explain that these are nothing you can do.
Immediately contact your manager.
Challenge with guest to come up with a reasonable complaint.
Thanks the guest for complaint.
Who is protected when you know and follow emergency procedures?
Remain calm at all time
Know the location of the nearest fire exit
Knowing what to do will help ensure the safety of our guest, as well as you and your fellow employee.
Knowing how to use fire extinguisher.
Make room assignments based on:
a. Room type
b. Room location
c. Room status
Above all
Which of the following is an example for report to Housekeeping department?
Ceiling cracking.
T.V not working.
Carpet stain.
Dishes, tray or service item.
Which of the following is an appropriate closing remark?
See you later
I better get back to work before my boss sees me.
We look forward to seeing you again.
Bye for now.
Which of the following areas of a hotel is not a revenue centre?
front office department
housekeeping department
food and beverage service department
Gift shop.
The following commercial enterprise is under hospitality industry.
Farming
Fishing
Hotels
Garments
Which of the following hotel departments is not a back-of-the-house area?
Accounting department
Food and beverage service department
Housekeeping department
Maintenance Department
Which of the following is an example of positive body language?
Crossed arm
An upright posture
Hands in pocket
Pointing
