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Worksheets

Customer Relationships and Marketing

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Which of the following is not one of the 4 Ps in the Marketing Mix?

a)

Promotion

b)

Product

c)

Place

d)

Packaging

2.

Which of the following is not one of the stages in the Consumer Buying Cycle?

a)

Awareness

b)

Activate

c)

Consideration

d)

Purchase

3.

The types of activities a company uses to establish connections with specific customer segments is called:

a)

The Marketing Mix

b)

The Buying Cycle

c)

Customer Relationships

d)

Financial Modeling

4.

The price you pay to obtain a new customer is called :

a)

Cost of Goods Sold

b)

Customer Acquisition Cost

c)

Customer Awareness Cost

d)

Revenue

5.

Which of the following is more expensive?

a)

To obtain a new customer

b)

To retain an existing customer

6.

Cross-sell, Up-sell, Next-sell, and customer referrals are all examples of tactics used in which phase of the Marketing funnel?

a)

GET

b)

KEEP

c)

GROW

7.

Individuals or businesses that make it possible for a product to make it from the manufacturer to the end user is called:

a)

Manufacturer

b)

Intermediary

c)

Wholesaler

d)

Retailer

8.

A business which makes good/products in large qualtities to sell is called:

a)

Wholesaler

b)

Manufacturer

c)

Retailer

d)

Intermediary

9.

A business/firm that buys a large quantity of products from various producers is called:

a)

Intermediary

b)

Manufacturer

c)

Wholesaler

d)

Retailer

10.

A store or merchant that sells good/products directly to the consumer is called:

a)

Intermediary

b)

Manufacturer

c)

Wholesaler

d)

Retailer

11.

Which of the following channels of distribution is more expensive to build at the beginning?

a)

Direct

b)

Indirect

12.

They way a customer becomes exposed to a product/service would fall into which section of the business model canvas

a)

Customer Relationships

b)

Customer Segments

c)

Unique Value Proposition

d)

Solution

13.

The way a customer can purchase or gain access to a product/service falls into which section of the business model canvas?

a)

Channels

b)

Customer Segments

c)

Revenue Streams

d)

Unique Value Proposition

14.

Which of the following are paid marketing tactics? Select all that apply

a)

Print Advertisement (flyers, business cards, etc.)

b)

Google Ads

c)

Email Blasts

d)

Social Media posts and hashtags

15.

What is using loyalty programs, surveys or follow up calls an example of?

a)

GET tactics

b)

KEEP tactics

c)

GROW tactics

16.

If you paid $1000 for Marketing this month and acquired 100 new customers. What is your customer acquisition cost?

a)

$10

b)

$100

c)

$1

d)

$1000

17.

A lead in sales/business is also known as a:

a)

business partner

b)

potential customer

c)

customer

d)

profit

18.

Which of the following can be used to “get” your customers? Select all that apply.

a)

Designing a business website

b)

Social Media posts and polls

c)

Face-to-face product demonstrations/ tastings

d)

Email blasts

19.

Which of the follwong is not one of the three types of channels

a)

Communication

b)

Distribution

c)

Sales

d)

Awareness

20.

Which of the following is an example of a direct distribution channel?

a)

Selling products via Amazon

b)

Selling products via a partner distributor

c)

Selling products via your company website