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WorksheetsCustomer Relationships and Marketing
Total questions: 20
Worksheet time: 10mins
Which of the following is not one of the 4 Ps in the Marketing Mix?
Promotion
Product
Place
Packaging
Which of the following is not one of the stages in the Consumer Buying Cycle?
Awareness
Activate
Consideration
Purchase
The types of activities a company uses to establish connections with specific customer segments is called:
The Marketing Mix
The Buying Cycle
Customer Relationships
Financial Modeling
The price you pay to obtain a new customer is called :
Cost of Goods Sold
Customer Acquisition Cost
Customer Awareness Cost
Revenue
Which of the following is more expensive?
To obtain a new customer
To retain an existing customer
Cross-sell, Up-sell, Next-sell, and customer referrals are all examples of tactics used in which phase of the Marketing funnel?
GET
KEEP
GROW
Individuals or businesses that make it possible for a product to make it from the manufacturer to the end user is called:
Manufacturer
Intermediary
Wholesaler
Retailer
A business which makes good/products in large qualtities to sell is called:
Wholesaler
Manufacturer
Retailer
Intermediary
A business/firm that buys a large quantity of products from various producers is called:
Intermediary
Manufacturer
Wholesaler
Retailer
A store or merchant that sells good/products directly to the consumer is called:
Intermediary
Manufacturer
Wholesaler
Retailer
Which of the following channels of distribution is more expensive to build at the beginning?
Direct
Indirect
They way a customer becomes exposed to a product/service would fall into which section of the business model canvas
Customer Relationships
Customer Segments
Unique Value Proposition
Solution
The way a customer can purchase or gain access to a product/service falls into which section of the business model canvas?
Channels
Customer Segments
Revenue Streams
Unique Value Proposition
Which of the following are paid marketing tactics? Select all that apply
Print Advertisement (flyers, business cards, etc.)
Google Ads
Email Blasts
Social Media posts and hashtags
What is using loyalty programs, surveys or follow up calls an example of?
GET tactics
KEEP tactics
GROW tactics
If you paid $1000 for Marketing this month and acquired 100 new customers. What is your customer acquisition cost?
$10
$100
$1
$1000
A lead in sales/business is also known as a:
business partner
potential customer
customer
profit
Which of the following can be used to “get” your customers? Select all that apply.
Designing a business website
Social Media posts and polls
Face-to-face product demonstrations/ tastings
Email blasts
Which of the follwong is not one of the three types of channels
Communication
Distribution
Sales
Awareness
Which of the following is an example of a direct distribution channel?
Selling products via Amazon
Selling products via a partner distributor
Selling products via your company website
