Worksheetswritten communication used in business
Total questions: 10
Worksheet time: 5mins
Letters can be defined as
an information that is transferred from one person to another.
a brief written message used to convey information.
a written document used to give and obtain information.
none of the above
Factors affecting communication media includes all of the following except:
Speed
Level of confidentiality
Target audience
Automation
In business, the purpose of writing is mainly to:
Inform
Persuade
Motivate
Both 1 and 2
In writing business letters, one has to be:
Formal
Informal
Dull
Friendly
The following is (are) non-verbal communication
Facial expression
Appearance
Posture
All of the above
Body of a letter is divided into ________ parts.
1
2
3
4
What is in a salutation?
A Greetings
An announcement
A closing
A declaration
Business letters should be concise
True
False
On the top of a memo, you need to have; To, From, Date, and Re.
True
False
Memos are a much more formal means of communication than business letters.
True
False
