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Shift Management Retooling

Total questions: 20

Worksheet time: 8mins

Name
Class
Date
1.

This is the means to write down any items that managers may need to attend to, during or after his shift.

a)

Travel Path

b)

Critical Incident Notebook

c)

Management Activity Checklist

d)

Station Checklist

2.

This is a predetermined route of checking the restaurant.

a)

Travel Path

b)

Station Checklist

c)

Opening the Shift

d)

Floor Control

3.

He is the only authorized person to handle the key of the restaurant

a)

Restaurant Manager only

b)

Security Guard

c)

Manager on duty

d)

Area Manager / Group Manager

4.

Upon restaurant opening, it is very important to open the _________________ first.

a)

gas breaker

b)

lights

c)

MT Office

d)

exhaust

5.

How many areas do we usually check in production area during our travel path? (based on recommendation)

a)

10

b)

9

c)

6

d)

8

6.

What is the standard temperature for dining area?

a)

78 - 85 F

b)

78 - 85 C

c)

74 - 78 F

d)

74 - 78 C

7.

During opening the shift, we always check the ________ both in production and service area.

a)

Man, Machine, Material, Method

b)

People, Equipment, Product

c)

Kitchen, Back up, Crew Room area

d)

Counter and Dining area

8.

What are the 3 major activities we do in running the shift?

a)

Floor Control, Administrative and Shift Endorsement

b)

Administrative, OPA, Shift Endorsement

c)

Game plan, Travel Path, Shift Endorsement

d)

Gameplan, Shift endorsement, Shift evaluation

9.

It is a tool that helps managers better supervise the restaurant

a)

Travel Path

b)

Management Activity Checklist

c)

Game Plan

d)

Critical Incident Notebook

10.

During running the shift, we always check the following both in production and service area.

a)

Man, Material, Machine, Method

b)

People, Equipment, Product

c)

Kitchen , Back up, Crew room

d)

Counter, Dining, and restroom

11.

This is used to help the manager check all the important details of operations

a)

Task Checklist

b)

Management Activity Checklist

c)

Station Checklist

d)

Game Plan

12.

This is used to provide restaurant with list of activities needed to accomplish before peak hours

a)

Management Activity Checklist

b)

Breaklist

c)

Peak Management Checklist

d)

BEE hour (Manning Board)

13.

What is the standard temperature we should observe in all reach in chillers? (temperature we can see in temperature display monitor)

a)

2 - 4 C

b)

2 - 4 F

c)

35 - 40 F

d)

35 - 40 C

14.

What is the standard temperature we should observe in all reach in freezers? (temperature we can see in temperature display monitor)

a)

2 - 4 C

b)

2 - 4 F

c)

0 + / - 10 F

d)

-12 to - 23 C

15.

How many seconds is the standard time for order taking?

a)

20 seconds

b)

45 seconds

c)

10 seconds

d)

25 seconds

16.

What are the two major activities under Closing the Shift?

a)

Shift Endorsement and Shift Evaluation

b)

Pre closing and Closing tasks

c)

Closing Tasks and Post Shift Evaluation

d)

Closing Tasks and Shift Endorsement

17.

During the pre-closing tasks for production, the first thing we need to do is to ensure _____________________________ during pre-closing.

a)

Cleanliness of all areas

b)

product availability

c)

T&Us not used are being washed

d)

minimal to zero wastage

18.

During closing procedure, the first thing that a kitchen manager should do is to _______________________________,

a)

ensure pending orders are served before closing the stations.

b)

turn off all necessary lights, equipment and breakers,

c)

check cleanliness of production area

d)

go to MT Office and do the admin tasks.

19.

Who is the last person to leave the restaurant?

a)

security guard

b)

crew leader

c)

opening manager

d)

closing manager

20.

TRUE OF FALSE

Travel Path should be done every 1 hour or as needed.

a)

TRUE

b)

FALSE