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WorksheetsAdvanced Troubleshooting
Total questions: 23
Worksheet time: 13mins
A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.)
The external RAID controller loses power.
One of the hard drives fails
The RAID controller fails
The cables connected to the hard drive are connected incorrectly
RAID has been configured incorrectly
Users in an office complain that they are receiving “Document failed to print” messages when trying to print to a network printer. What is a likely problem?
The printer toner is low.
The printer drum is dirty.
The printer is configured with an incorrect IP address.
The printer does not have enough memory.
What is a symptom of a printer fuser that needs to be replaced?
Pages are printing with ghost images.
Toner is coming off printed pages
Vertical lines are printed on every page
Paper is not feeding into the printer correctly.
What is a probable cause of a printer producing pages with ghost images?
an incorrect print driver
not enough memory
a damaged pickup roller
a worn drum wiper
A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)
The computer has a virus.
The index service is not running.
An update has corrupted the operating system.
The UAC has been turned off.
The user has breached the user security policy.
A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?
Update the BIOS firmware to support the dual core CPU
Replace the HDD with a higher capacity hard drive.
Overclock the CPU
Increase the amount of RAM available.
What corrective action should be taken on a printer that prints unknown characters?
Increase the memory.
Reinstall the driver.
Replace the drum wiper.
Replace the fuser.
A user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices, however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally. What is a possible cause?
The BIOS needs to be updated.
The computer does not have enough RAM.
The computer has a virus.
The workstation does not have a compatible driver installed.
A technician adds a new optical drive to a computer, but the optical drive is not recognized by the computer. The technician thinks that the BIOS firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?
Change the boot order in the BIOS to include the optical drive.
Attach external power to the newly installed hardware.
Download a different set of drivers for the newly installed hardware.
Contact the motherboard manufacturer to obtain a new CMOS chip.
What usually causes the BSOD in the Windows OS?
CPU overheating
insufficient RAM
device driver compatibility errors
a fragmented hard drive
A user reports that WiFi is not working on a laptop. A technician checks the laptop and notices that the wireless networking icon is missing from the notification area of the task bar. The technician tries to turn the wireless switch on the laptop on and off. However, the wireless NIC is still not displayed. What should be done next to troubleshoot this issue?
Activate the NIC in the BIOS or UEFI settings.
Add the NIC to the system in the Devices and Printers control panel.
Configure wireless networking in the System Information tool.
Replace the NIC with one that is known to work.
What are two reasons that a workstation would begin to lock up frequently? (Choose two.)
an incorrect display setting
an overheating CPU
issues with the un-installation of an application
failing RAM
indexing service running too long
A PC is not able to connect to a wired network. Pinging the loop-back address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?
The gateway needs to be fixed.
The network cable is faulty.
The PC has an incorrect IP address for the DNS server.
The network switch is faulty.
Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect? (Choose two.)
The wireless signal is too weak.
The antenna on the access point is too powerful.
The DHCP server is faulty.
There is interference from outside sources.
The network passwords need to be reissued to the users
A user can send email to other people in the office successful but is unable to receive any email. What is a possible cause of this issue?
The computer has a full outbox.
The computer has incorrect POP3 or IMAP settings.
The computer has incorrect SMTP settings.
The computer has a wrong username or password configured to receive email
Using ipconfig, the technician notices that all of the devices have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?
The DNS server is not operational.
The DHCP server is not operational.
The Internet connection is down.
The gateway address is incorrect.
Which network server is malfunctioning if a user can ping the IP address of a web server but cannot ping the web server host name?
the FTP server
the HTTP server
the DHCP server
the DNS server
What command can a technician use on a computer to see if DNS is functioning properly?
nslookup
net use
ipconfig
net share
An administrator deploys wireless access points across the office to provide wireless network connectivity to users. Each workstation receives an IP address via DHCP. After a file server with a static IP is connected to the wired network, the administrator receives an IP address conflict message. What is a possible solution?
Change the static IP configured on the file server.
Change the IP address of the file server with the ipconfig /release and ipconfig /renew commands.
Restart the DHCP server.
Connect the file server to the wireless network.
A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?
A virus has altered the Windows kernel.
A RAM module is not fully inserted into the memory slot.
A boot sector virus has altered the master boot record.
The CMOS battery has failed.
A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two.)
bootrec /fixboot
regedt32
regedit
bootrec /fixmbr
chkdsk
A user reports that all of the software applications operate very slowly every day around 9:30 a.m. A couple of hours later, the computer operates normally for the rest of the day. What is the most likely cause?
The computer is infected with a virus or malware.
The computer is being scanned by the antivirus software on a specified schedule.
The computer is missing a required driver.
The computer network is experiencing congestion at those times.
A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?
The DHCP server is not operational.
The DNS server is not operational.
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The gateway address is incorrect.
The Internet connection is down.
