WorksheetsOPUS Review
Total questions: 15
Worksheet time: 8mins
There are three functions you can perform in OPUS
Activations
Equipment Upgrades
Account Closure
Account Maintenance
OPUS is available 7 days a week .. Except?
4 Hour Maintenance Window 1 a.m. to 5 a.m ET Each Day
1 Hour Daily 1 a.m. to 3 p.m. CST Each Week
Presidents Day
2 Hour Maintenance Windows
OPUS is never available
your source for viewing steps required to complete OPUS transactions
MYCSP
OPUS HELP
OPUS LINK CENTER
OPUS HUB
All notes should be put into ________ at the end of the interaction
Telegence
OPUS
MYCSP
Clarify
You would initiate an "In-Context in which system
OPUS
TELEGENCE
MYCSP
CLARIFY
The same functions performed in OPUS can be performed in ....
Telegence
Clarify
MyCSP
None of the aove
What is the article number for the OPUS HUB
*496123
*497195
*127702
*497712
OPUS stands for ....
Only Promise Until Satisfied
Original Problem Unified System
One Point Universal System
Over Promise Under Satisfy
This little tool allow you to see relevant customer information in a quick and easy to use format.
OPUS
OPUS HUB
LINK CENTER
SNAPSHOT
You should read this at least once per week
MYCSP
OPUS News
Front line Focus
Clarify Help Files
OG is located in ... (Pick 2 Answers)
Texas
A small country town
Big City
Georgia
Jorge is located in ... (Pick 2 Answers)
San Juan
Puerto Rico
Texas
San Antonio
OPUS is...
Hard
Easy
I hate it OG
It's cool...
There is only one at to search in OPUS (hint: Smart Search)
True
False
What the 3 Stand-alone Order Types
Order Accessories
Order Equipment
Bundled orders for up to 10 phones
Order a SIM Card
