WorksheetsTS - Billing
Total questions: 16
Worksheet time: 8mins
What button do you have to press on the Billing Account to begin taking a payment?
Invoice
Quick Links
Billing Ledger
Create Payment
What information are you required to put in on the first page after clicking the "Pay Bill" button? (Select All that Apply)
Amount
Badge ID
Disclosure
Payment Method
In the "Payment Information" for a customer, what are all the transaction types that P-46604532 or P-46901133 could be ?
Invoice
Payment / Credit
Refund
Void
These charges could be $5, $10, or 5% of their bill, depending on their state.
False Alarm Fee
Monitoring Fee
Payment Processing Fee
Late Payment Fee
When a customer's payment bounces and does not process through, causing an $18 fee
Voided
Returned Payment
Late Processing
Taxes
True/False: The "bill to contact," or name we send the bill to, has to be an actual person; it cannot be a business
True
False
If the invoice is past due then what will happen to the invoice line in the billing ledger?
Red Highlights
Nothing
Green Highlights
What is the only billing change that would cause a proration?
Due Date
Invoice Date
Payment Date
Bill Cycle Date
Money that is applied to the billing account from Vivint is called what?
Refund
Credit
Payment
Auto Pay
In the billing details, where could you find how much the customer currently owes?
Account Balance
Manage Payment
Credit and Refund
Service Card
What will the Status/Refund Reason say if a payment was rejected by the bank or if their payment information was entered incorrectly?
Posted
None
Processed
Voided/Error
What will the Status/Refund Reason say if a payment is successfully taken?
Voided/Error
Processing
Processed
Active
What is the abbreviation for a customer's monthly bill (aka: recurring monthly rate)?
COI
RMR
MRC
RMC
The Monthly Bill of the Customer
Charges
Refund
Credits
Invoice
When a statement is sent in the mail every month, the customer's payment method is on what?
Direct Invoice
Credit and Refund
Invoice
Payment
This is when an amount of money has been added to the bill to cover a gap in service.
Proration
RMR
Credits
Refunds
