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TS - Billing

Total questions: 16

Worksheet time: 8mins

Name
Class
Date
1.

What button do you have to press on the Billing Account to begin taking a payment?

a)

Invoice

b)

Quick Links

c)

Billing Ledger

d)

Create Payment

2.

What information are you required to put in on the first page after clicking the "Pay Bill" button? (Select All that Apply)

a)

Amount

b)

Badge ID

c)

Disclosure

d)

Payment Method

3.

In the "Payment Information" for a customer, what are all the transaction types that P-46604532 or P-46901133 could be ?

a)

Invoice

b)

Payment / Credit

c)

Refund

d)

Void

4.

These charges could be $5, $10, or 5% of their bill, depending on their state.

a)

False Alarm Fee

b)

Monitoring Fee

c)

Payment Processing Fee

d)

Late Payment Fee

5.

When a customer's payment bounces and does not process through, causing an $18 fee

a)

Voided

b)

Returned Payment

c)

Late Processing

d)

Taxes

6.

True/False: The "bill to contact," or name we send the bill to, has to be an actual person; it cannot be a business

a)

True

b)

False

7.

If the invoice is past due then what will happen to the invoice line in the billing ledger?

a)

Red Highlights

b)

Nothing

c)

Green Highlights

8.

What is the only billing change that would cause a proration?

a)

Due Date

b)

Invoice Date

c)

Payment Date

d)

Bill Cycle Date

9.

Money that is applied to the billing account from Vivint is called what?

a)

Refund

b)

Credit

c)

Payment

d)

Auto Pay

10.

In the billing details, where could you find how much the customer currently owes?

a)

Account Balance

b)

Manage Payment

c)

Credit and Refund

d)

Service Card

11.

What will the Status/Refund Reason say if a payment was rejected by the bank or if their payment information was entered incorrectly?

a)

Posted

b)

None

c)

Processed

d)

Voided/Error

12.

What will the Status/Refund Reason say if a payment is successfully taken?

a)

Voided/Error

b)

Processing

c)

Processed

d)

Active

13.

What is the abbreviation for a customer's monthly bill (aka: recurring monthly rate)?

a)

COI

b)

RMR

c)

MRC

d)

RMC

14.

The Monthly Bill of the Customer

a)

Charges

b)

Refund

c)

Credits

d)

Invoice

15.

When a statement is sent in the mail every month, the customer's payment method is on what?

a)

Direct Invoice

b)

Credit and Refund

c)

Invoice

d)

Payment

16.

This is when an amount of money has been added to the bill to cover a gap in service.

a)

Proration

b)

RMR

c)

Credits

d)

Refunds