WorksheetsQuality (AS Business)
Total questions: 11
Worksheet time: 22mins
Quality in the context of operations is
measured by how durable a product is
measured by how much it costs
measured by the extent an operation meets its customer requirements consistently
measured by how expensively priced the product/service is
Why is quality important?
For a business to remain competitive and retain customers
Quality builds loyalty and brand image
Quality generates goodwill and word of mouth
All the above
Quality assurance is carried out
at the end of production
during some stages of production
during all stages of production
Select all the ways that quality can be improved
Selecting the right partners
Investment in technology
Training
New processes
Understanding customer requirements
When is quality control carried out?
Inspection or checking of product/service is carried out before production
Inspection or checking of product/service is carried out during production
Inspection or checking of product/service is carried out at the end of production
A business checks products after they are made. What is this an example of?
Quality control
Quality assurance
Quality circles
True or False: Quality Assurance is the maintenance of target quality by attention to detail at every stage of the process
True
False
What is a way of remembering Quality Assurance versus Quality Control?
Process versus Output
Input versus Output
Costs versus Benefit
Objectives versus Goals
Select all the possible difficulties in improving quality. Employees might
Believe business is doing well enough and not see the need to set higher targets. Might have resentment and perceive it as criticism of current work
Be unwilling to undertake all the administration required to measure and check progress
Be unwilling to suggest improvements - believing it is management’s job, not theirs
See improving quality as extra work and not understand why they should bother unless they are paid more
want more holiday and benefits
Fill in the blank. Quality control is a system of maintaining standards by testing or _______ the output against standards.
communicating
inspecting
pricing
valuing
Select all the answers for why poor quality is expensive
It costs money to recall faulty products and recall them
the human resource and marketing department might be made redundant
It can damage a brand’s reputation
It costs money to rework faulty items
There may be legal costs if customers sue the company
