Worksheets4.2 Consumer Choice, Attitude, and Preference
Total questions: 25
Worksheet time: 13mins
Why is it possible for businesses to be at the mercy of the marketplace?
Businesses are never at the mercy of consumers
Because of competition in the Market Place
Because of strong consumer unions
Because of the growth of international trade
What must the consumer have to protect themselves in the Market Place?
Knowledge
Informed
Money
A good lawyer
Without help from a lawyer there is no way a consumer can influence businesses
False
True
Because of business expertise and knowledge Consumer Protection organizations are required.
False
True
All Consumer Protection Organizations are established by Countries
False
True
The EU Consumer Protection Network serves who?
Consumers in Eastern Europe
Consumers in the European Union
Businesses in Eastern Europe
Businesses in the European Union
The United Nations Conference on Trade and Development focuses on what?
Consumers all over the world
Consumers in United Nations member countries
International Trade
Economic Issues
In general, Vietnamese are not well informed on consumer issues
True
False
What is the top complaint of Vietnamese regarding consumer complaint issues?
Electronics
Food and Beverage
Poor Customer Service
Poor Housing
Why do most Vietnamese choose not to pursue legal remedies regarding consumer complaints
They don't want to make trouble
They are afraid they might attract the attention of the police
They don't believe there are any real legal remedies
They are afraid of being sued by the business they complain about.
What is the acronym for the Vietnamese law of consumer protection?
VLOCP
VLP
LOCONPRO
LoCP
What are the two important things the Vietnamese Law Of Consumer Protection does?
More Consumer Rights
Introduces legal remedies to the Vietnamese consumers
Provides consumer education for Vietnamese consumers
Increased Seller Responsibility
Consumers International focuses on who?
International Trade
World Economic Issues
Business Issues
All consumers
What does the Vietnamese Consumer law Prohibit
Illegal seller conduct
Illegal buyer conduct
Illegal government conduct
The law does not prohibit anything..
Contracts must always be in Vietnamese
True
False
The seller can make changes to a final contract with the buyer's consent.
True
False
If the buyer finds a defect in the product they can
Receive a reduction in the price of the product
Have the seller arrested
Receive a refund of their purchase price
Demand that the product be repaired
What is the definition of "defective" in the Vietnamese Consumer Law?
Product is over priced
Poor Quality
Deliver time is too slow
Unsafe Product
In one word, what can weaken Consumer Protection the most?
The Courts
Unscrupulous business practices
Politics
Uncaring consumers
The person who grows, makes or sells products is a …………..
producer
consumer
goods
business
A person who buys and uses goods and services is a ………...
goods
services
producer
consumer
Work done by others is ………………….
goods
service
producer
consumer
Things that can be bought or sold are...………...
producer
consumer
goods
services
This is the money left over after all expenses are paid.
Profit
Mark-up Percentage
Total Cost
Mark-up Price
