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WorksheetsDay 1
Total questions: 12
Worksheet time: 9mins
Examples of Street Type with abbreviations.
Cross, Road-RA, Career-CR, Alley
Boulevard-BLVD, Doctor-DR, Cross, Court CT
Street- ST, Career-CR
Road-RD, Court-CT, Boulevard BLVD, Avenue-AV, Drive-DR
How does an address look like?
23 Cornelia ST, San Francisco, CA, 94947.
1098 Road, New York, New York 10034
Street 94, Houston, TX 67549
Street 25, Career 13 Miami
Examples of the total of an order:
35 point 60
13 dollars with 36 cents
68
24 hundred dollars
Which ones are our points of contact?
Champions, Experts-Customer Resolution Team, Executive Team.
Tier 1, Tier 2
VCC, MAX, CCA; Right Now.
Phone, Chat, Email.
Power Words
Good Job
Sorry, Great, Good, Thanks.
Careful, perhaps, warning.
Terrific, Amazing, Awesome, Thanks! Ideal.
Systems on Walmart.com
7, CCMS, Citrix, CCA, Verizon, Right Now, Interceptas, My Personal Coach.
3.CCMS TP Teacher. Saturno.
1.Citrix
6. CCA, RIght Now, Interceptas, My Personal Coach, Verizon, Citrix
What CCA stands for?
Customer Care App
Custmer Care Always
Care Customes App
None of above
How can a cx do a Check Out?
With or without an account.
A cx can not place an order without an account with us.
Only as a guest
Domestic, Individual, Guest
What is a Market Place?
An unauthorized seller at the store.
A person located out of the store selling their items.
A Third Party Vendor.
An intermediary
Types of Registry?
For Good
Baby Registtry
Wedding
Events
Whish List
Options of Delivery
Today, Tomorrow, Next Week
Next Day Delivey, 2 Day Shipping, 3-5 Shipping.
2 Day Shipping and 3-5 Shipping.
Next Day Delivery
The cx didn't pay the shipping fee, why?
Cause the cx placed the order for more than 35 dollars without taxes.
Cause the cx placed the order for more than 25 dollars without taxes.
Cause the cx placed the order for more than 35 dollars.
Cause he has Walmart Points.
