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WorksheetsOffice Administrative 1
Total questions: 20
Worksheet time: 14mins
The following are about disadvantages of sub-urban location EXCEPT:
Polluted atmosphere
Inadequate service facilities
Inadequate transport facilities
Lack of communication facilities
Which of the following is TRUE about checklist for accommodation for building?
Outside appearance
Convenience for customers/clients
Type of environment
Proximity to bus/railway station
The following are checklist for accommodation requirement for physical factors EXCEPT
Natural lighting required
Heating
Decoration
Space for car park
What is leased building?
implied contract by which an owner (the lessor) of a building grants a second party (the lessee)
building structure of office.
office located in the city
office located in the rural area which far away from the city
Which of the following is method of transmitting information EXCEPT:
Voice
Data
Text
Call
The following are about telephone technology EXCEPT:
Allows workers to send data across the country around the world.
Some communications systems use only analog signals.
Many companies have replaced older lines that send data in analog wave form with lines that send data in digital form
Sending machines scans a page and encodes the data to be send.
The following are features of facsimile machine EXCEPT:
Laser or full-colour printing
Automatic answering
Service may lost
Automatic document feed
The key objective of an office are as below, EXCEPT
to co-ordinate the activities of others department
to plan the activities of office
to preserve all records of office
to promotes image of enterprise
There are FOUR (4) elements of office management, that is
Purpose, means, personnel and environment
Planning, staffing, directing and budgeting
Organizing, coordinating, controlling and budgeting
Purpose, staffing, directing and environment
Classified two (2) types of the structure of office building.
Own building and leased building
Own building and private building
Lease building and open office
Landscape office and closed office
Which of the following is the advantage of open office?
It promotes personal atmosphere
It adds value and prestige to the individuals
The layout of the office can be altered without any expense
The office layout will be a complicated one.
Which of the following most of accidents in the office can occur:
Slipping or falling
Sit properly
Street sound
Movement of machine
Which of the following is the factors to be considered when buying office furniture EXCEPT?
Design
Cleanliness
Saving in space
Capital Outlay
Which of the following is the internal noise EXCEPT:
Movement of machines
Cracking doors
Calling bells, telephone bells
Carpets, rubber or coir mats spread
Which is the physical conditions of office environment EXCEPT:
General principle and benefits of good lighting
Ease in work
Ventilation
Office Decoration
Choose the difference between tone and pace
Tone is the changes in rate and pace is the changes of speed in voice
Tone is the changes in pitch of voice and pace is the rate or speed of speech
Tone is to pronounce word clearly and pace is the rate of speed in speech
Tone is the volume when speaking and pace is the pitch in voice
In handling difficult caller, we must?
Try to resolve the matter if possible
Call the manager to entertain
Present a negative attitude
Remain silent
Which of the following is the procedure for placing outgoing calls?
Planning calls
Screening calls
Collect calls
Conference calls
When taking a messages, each message form should include all the below EXCEPT
Planning calls
Date and time of the call
Name of the caller with the company/department
Details of the message
5S can give benefits to everyone. The benefits of 5s system as below EXCEPT
Reduced costs
Higher quality, achieve work standardization
Design
Increased productivity
