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OCR GCSE Business (1-9) Communication in Business

Total questions: 18

Worksheet time: 16mins

Name
Class
Date
1.
Horizontal communication is
a)
Communication between two people on the same level within an organisation structure
b)
When communication occurs between staff and customers
c)
Communication between a manager and the staff they are responsible for
d)
The use of digital communication devices to send a message
2.
Which of the following is an advantage of holding meetings
a)
Staff are able to get time away from their normal work to talk about problems
b)
It allows customers views to be explained to the managers
c)
Points can be emphasised with body language and tone
d)
Everybody will be forced to listen to the speaker and pay attention to the important messages
3.
Which of the following is an advantage of written communication?
a)
It is always formal and creates a positive company image
b)
It will be easily understood by the person who receives the message
c)
It will be delivered on time
d)
The message can be re-read if the person doesn't understand it first time
4.

Why has the use of social media grown as a method of communicating with customers?


(Be careful and read all the reasons before you answer!!)

a)

It is much cheaper than other methods

b)

It allows communication with a mass audience with little effort

c)

It allows constant updates to be added

d)

It allows customers to give feedback on the things they are seeing by making comments

e)

All of these reasons

5.
Which of the following is a disadvantage of running a business website?
a)
People might not like the way it looks
b)
It can only be accessed by people within the country it was created
c)
There is a risk that the website could go down, halting business activity
d)
The cost of running a website is incredibly high
e)
All of these reasons
6.

Letters can be defined as

a)

an information that is transferred from one person to another.

b)

a brief written message used to convey information.

c)

a written document used to give and obtain information.

d)

none of the above

7.
All true communication must have the following:
a)
A sender and a receiver
b)
A speaker and a listener
c)
A hearer and a listener
d)
A speaker and an interpreter
8.

How does he feel?

a)

He is sad

b)

He is excited

c)

He is bored

d)

He is lazy

9.

In writing business letters, one has to be:

a)

Formal

b)

Informal

c)

Dull

d)

Friendly

10.
Why would the school not use SMS as a communicaiton method to tell a parent their child had been excluded?
a)
It costs a lot to set up
b)
It would be too informal
c)
Parents might not see the text in time
d)
It only has a short number of characters to use
11.
True or false: Internal communication is more important that external communication
a)
True
b)
False
12.
Which of the following functional areas would most likely communicate with suppliers?
a)
Finance
b)
HR
c)
Procurement
d)
Operations
e)
Leadership
13.
Which of the following statements is false?
a)
Digital communication involves the electronic transfer of information
b)
Mobile phones, tablets and computers are ways to transfer electronic communication
c)
Digital communication has helped business conduct worldwide business with more efficiency
d)
The use of digital communication means there is no longer a need for verbal communication
14.
True or false: Developments in digital technology has made effective communication more expensive
a)
True
b)
False
15.
If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:
a)
An email
b)
A memo
c)
Business Letter
d)
Personal Business letter
16.

Which of these statements is false?

a)

Digital communication involves the electronic transfer of information.

b)

Mobile phones, computers and tablets are ways in which information can be transferred electronically.

c)

Digital communication is always better than non-digital communication such as people coming together in meetings.

d)

Digital communication has been a major force behind the globalisation of business activity.

17.

Which of the following is always an advantage of meetings?

a)

There is always a record of what has been said

b)

The sender of the message can always be seen as well as heard by the receiver.

c)

The sender can check immediately with the receiver that they have understood the message.

d)

It is a way of avoiding confrontation when the message is given.

18.

Which of the following is not true about developments in digital communication?

a)

It has helped to increase the globalisation of business activity.

b)

The developments of digital networks has benefitted all workers.

c)

The development of digital communications has made it possible for some workers to work from home or while travelling.

d)

The development of digital communication has increased competition between businesses often leading to lower prices for customers.

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