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Saturday Catch Up 60 Qs

Total questions: 60

Worksheet time: 2hrs 0mins

Name
Class
Date
1.
A target market is a group of _______ that the _______ has decided to aim its marketing efforts and ultimately its merchandise towards.
a)
Companies, Business
b)
Companies, Research
c)
Customer, Business
d)
Business, Customer
2.
a business plan 
a)
is useful once your business is operational but not much help during the startup phase
b)
is not usually needed to secure financing in your business
c)
can serve as a tool for managing your business once it is up and running
d)
All of the above
3.

What is a business plan?

a)

Written document that only outlines the business practices of the new business.

b)

Written document that describes the financial aspects of the business.

c)

Written document that only describes the ownership of the business.

d)

Written document that describes all the steps necessary for opening and operating a successful business.

4.

Why do you need a business plan?

a)

To explain your idea

b)

the ability to get financing.

c)

it's a road map that sets objectives and goals for the business

d)

All of the above

5.

Which of the following statements about business plans is TRUE?

a)

Business plans eliminate risk to lenders

b)

Business plans reduce risk to lenders

c)

Business plans increase risk to lenders

d)

Business plans have no impact on risk to lenders

6.

Which of these pieces of information would NOT be in a business plan put together by a new business?

a)

Target market

b)

Market research

c)

Profit

d)

Estimated cashflow

7.
This part of a business plan shows the knowledge of the industry and includes statistics on marketing data for the companies products/services, and evaluates competition
a)
Executive Summary
b)
Company Description
c)
Strategy
d)
Market Analysis
8.

A creative ________, he was continually dreaming up new projects.

a)

trader

b)

merchant

c)

entreprenuer

d)

seller

9.
As a stakeholder, what interest would customers have in a business?
a)
Working Conditions
b)
Payment Methods
c)
Increase Profits
d)
Paying Taxes
10.
As a stakeholder, what interest would the local community have in a business?
a)
Following Legislations
b)
Expansion
c)
Payment Methods
d)
Staff Pay
11.
As a stakeholder, what interest would the suppliers have in a business?
a)
Following Legislations
b)
Business Relationships
c)
Payment Methods
d)
Staff Pay
12.
As a stakeholder, what interest would the employees have in a business?
a)
Following Legislations
b)
Business Relationships
c)
Payment Methods
d)
Staff Pay
13.
As a stakeholder, what interest would the employers have in a business?
a)
Increasing Profits
b)
Business Relationships
c)
Payment Methods
d)
Staff Pay
14.
As a stakeholder, what interest would pressure groups have in a business?
a)
Training
b)
Business Relationships
c)
Business Profitability
d)
Staff Pay
15.
The main reasons for projects failure are:
a)
Time management; Costs management; Scope Management and Quality Management
b)
Only Time and Cost Management
c)
Only Scope and Quality Management
d)
Generally Cost Management because you can never have enough money to complete most projects
16.
Which of the following is an example of a project?
a)
Inventing a new prototype for a drone
b)
Assembling several complex drones in a production plants using robotics
c)
Manufacturing automobiles at the Kia plant
d)
Utilizing robotics to lift heavy packages at a UPS distribution plant during the busy holiday season 
17.
Some of the skills of a good project manager are:
a)
Leadership; Communication; Information Technology; Accounting and Purchasing
b)
Dancing; Rapping; Singing; Acting and Purchasing
c)
Leadership and Information Technology only
d)
Communication and Accounting only
18.
Creative Is . . .  
a)
a.  The act of turning new and imaginative ideas into reality 
b)
b.  The process of bringing something new into being
c)
c.  Requires passion and commitment.
d)
d. All of the above
19.

1. This element of market mix refers to the tangible good or the intangible service that the enterprise offers to its customers in order to satisfy their needs and to produce their expected results.

a)

Positioning

b)

Place

c)

Product

d)

Packaging

20.

It is the way the customers perceive the enterprise and its products or services in their minds.

a)

Packaging

b)

Positioning

c)

Product

d)

Price

21.

1. To create a customer awareness, to arouse customer interest, to educate customers as they evaluate their buying choices, and to close the sale and deliver the products are attributed to this particular marketing mix.

a)

Product

b)

People

c)

Positioning

d)

Price

22.
 Which document is used by the principal to prepare a list of the topics that will be discussed at the next staff meeting? 
a)
  Agenda
b)
 Personal Business Letter
c)
 Research Report 
d)
  Table
23.
 Which two documents have the most components in common?  
a)
 Agenda and business letter 
b)
  Business letter and minutes
c)
 Letter and research report
d)
  Minutes and agenda
24.
Used to describe the discussions, decisions, and actions that occurred during a business meeting
a)
Agenda
b)
Minutes
c)
Research Report
d)
Table of Contents
25.
Used to accompany a report, document, or manuscript to list the topics and subtopics in the order in which they occur
a)
Agenda
b)
Minutes
c)
Research Report
d)
Table of Contents
26.
A complete listing of references cited parenthetically in the report and keyed on a separate page
a)
Works Cited
b)
Research Report
c)
Table of Contents
d)
Agenda
27.
Formal declaration by the chairperson of the meeting that it has officially begun
a)
Call to Order
b)
Approval of Minutes
c)
Committee Reports
d)
Old Business
28.

When alignment is set when lines are keyed horizontally in the middle of the page?

a)

Justified

b)

Left

c)

Right

d)

Center

29.

When text is REMOVED from one location and placed in another within a document, what editing features are used?

a)

Cut and paste

b)

Cut and copy

c)

Search and replace

d)

Copy and paste

30.

Which of the following statements BEST explains what margins are?

a)

Where you type text that will appear at the top of every page of the document.

b)

Where you type text that will appear at the bottom of every page of a document

c)

The blank space around a document where you cannot type

d)

The direction in which text will be printed on a page

31.
This document is used when a business buys goods.
a)
Delivery Note
b)
Purchase Order
c)
Receipt
d)
Cheque
32.
This document arrives with the order, and needs a signature to confirm it's arrived correctly
a)
Goods Received Note
b)
Delivery Note
c)
Purchase Order
d)
Invoice
33.
A request for payment from the supplier
a)
Cheque
b)
Credit Note
c)
Invoice
d)
Purchase Order
34.
A document sent monthly, summarises orders made, payments and credits on a customers account
a)
Purchase Order
b)
Statement of Account
c)
Receipt
d)
Invoice
35.
Proof of purchase and payment
a)
Invoice
b)
Cheque
c)
Receipt
d)
Delivery Note
36.

_____________are used to communicate with individuals outside of the office.

a)

Business letters

b)

Emails

c)

Instructions and procedures

d)

Manuals

37.

____________is the fastest way of sending business letters and may include many people in one email as Bcc or CC. the sender should include his/her name, job title and contact information at the bottom

a)

Business letters

b)

Emails

c)

Manuals

d)

Instructions and procedures

38.

Word length

a)

Business documents has to be to the point, concise and informative

b)

Business documents has not to be to the point, concise and informative

c)

business documents has to be to the point, but not concise and informative

d)

business documents has not to be to the point, but must be concise and informative

39.

Illustrative case studies:

a)

reading a case study is very important to illustrate everything and understand it.

b)

reading a case study is not very important to illustrate everything and understand it.

c)

reading a policies and procedures is very important to illustrate everything and understand it.

d)

reading manuals is very important to illustrate everything and understand it.

40.

Justification and alignment, Lists and tables, Logos, branding, organizational identity requirements, Margins and paragraph indentation, Templates, Use of color and white space and Use of headers and footers are the main _______

a)

Range of design elements that may be used in documents

b)

Range of writing elements that may be used in documents

c)

range of printing elements that may be used in documents

d)

range of puplishing elements that may be used in documents

41.

Which of the following is the procedures in handling mails in small business?

a)

Easily sort the mail at your workstation

b)

Easily accessible to postal workers

c)

Prevent the transfer of germs

d)

Protection from airborne substance

42.

The following are objectives of facsimile machine EXCEPT:

a)

Speed

b)

Accuracy

c)

Cost

d)

Improved efficiency

43.

The following are the procedures in handling outgoing mails EXCEPT:

a)

Drafting the letter

b)

Folding letters

c)

Enclosures pinned

d)

Collection of outgoing mail

44.

The medium to long term plan through which an organisation aims to attain its objectives......

a)

Objectives

b)

Strategy

c)

Strategic Drift

d)

Targets

45.

Which of the following is a man-made deliberated hazard?

a)

Flooding

b)

Fire

c)

Fraud

d)

Ice Storm

46.

What does operational risk involves?

a)

building damage and systems failure,

b)

liquidity risk and foreign exchange risk

c)

macro-economic performance and new legislation

d)

change of government

47.

The number one priority in an emergency situation is...

a)

To safe the most expensive items from the hotel

b)

To run as fast as possible

c)

The safe, orderly, and prompt evacuation of the hotel guests and associates

d)

To open all the doors

48.

The purpose of the policy is...

a)

To control the staff work

b)

To maintain the extinguishers

c)

To ensure associates throughout the hotel are aware of when and how a fire evacuation should occur

d)

To say how to run in the evacuation

49.

The process of meeting customer needs successfully before, during and after a sale is called:

a)

Procurement

b)

Kaizen

c)

Customer service

d)

The sales process

50.
Why are small businesses important?
a)
About 10% of people work for small businesses
b)
There are about 100,000 small businesses in the US
c)
a. Nearly half of all jobs in America are working for small businesses
d)
There are 10,000 new jobs created by small businesses every year
51.

BATNA is :

a)

Best Alternative To a Negotiated

Agreement

b)

Best Alternative To a Native Agreement

c)

Best Alternative To a Negotiated

Alignment

d)

Best Alternative To a New Agreement

52.

which one is not an OPEN QUESTION

a)

At the beginning of the negotiation to understand their situation

b)

When you are not sure of the facts and you want to hear them elaborate

c)

To get them talking generally about things

d)

To confirm your understanding

53.
The most common tool used to exchange documents and collect inputs to develop proposals is:
a)
MS Messenger
b)
SnapChat
c)
Email
d)
Voicemail
54.
A way for individuals to find a peaceful resolution to a disagreement.
a)
Stress management
b)
Conflict resolution
c)
Anger adjustment
d)
Conflict adjustment
55.
Which is NOT an employability skill?
a)
work ethic
b)
cooperation
c)
interest
d)
self-motivation
56.

Chain of Command:

a)

•Is the number of employees a supervisor can direct

b)

•Can cause worker boredom, fatigue and stress

c)

•Is the principle in which an employee should have only one supervisor to whom he or she is responsible

d)

•Refers to the rights of a supervisory position to give orders

57.

The most popular organizational chart type is:

a)

Hierarchical Structure

b)

Matrix Structure

c)

Horizontal/Flat Structure

d)

Network Structure

58.
A plastic payment card linked to a financial account and is used for transactions.
a)
Debit Card
b)
Credit Card
c)
Checking Account
d)
Savings Account
59.
To put money into an account.
a)
Deposit
b)
Withdraw
c)
Savings for a chicken
d)
Interest for a cow
60.
The actions of depositing and withdrawing money.
a)
Microtransactions
b)
Saving Money
c)
Transactions
d)
Shoe Laces

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