WorksheetsIntroduction to Communication Skills
Total questions: 23
Worksheet time: 38mins
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information one person to a place or another.
A process of transmitting information from one person or place to another.
A process of transmitting information to one person or a place.
What is perception?
A process by which individuals organize, attend to, interpret & retain information from their environment.
A process by which individuals attend to, organize, interpret & retain information from their environment.
A process by which individuals interpret & retain information from their environment.
A process by which individuals interpret, organize & retain information from their environment.
Attention is the process of ___ the particular ___ but because of ___ we attend to some ___ and not others.
(a)
Organization is the process of ____ new ____ (from the ____ that you ____) into your existence ____ but because of ____, we are more likely to incorporate ____ that is ____ with what we already ____.
(a)
Interpretation is the process of attaching ____ to ____. Our ____ strongly influence the ____ we attach to ____.
(a)
Retention is the process of _____ & it affects what we _____ to memory after we have _____ something.
(a)
What elements influence our perception ?
learned
psychology
physical
environmental
physiology
What are the meanings of environmental,learned & physical elements?
information that is filtered by our culture & personality
information that we selected after filtering (culture, personality, habit) & reaction to the information
information that is out there to receive & its context
information that the five senses take in and their interpretation
information that the eye or ear can actually take in and how the brain processes it
What are the differences between the 2 types of common perception problems?
Selective perception is the tendency to notice & accept objects & information consistent with our values, beliefs & expectations while ignoring or screening out inconsistent information.
Closure is the tendency to fill in the gaps where information is missing to improve on our knowledge.
Closure is the tendency to fill in the gaps where our knowledge of a certain subject is insufficient, therefore completing the missing holes.
Selective perception is the tendency to ignore information while accepting our values, beliefs & expectations.
Closure is the tendency to fill in the gaps where information is missing which means we assume that we don’t know is consistent with what we already know.
What are P,Q,R,S,T & U?
P - Decoding, Q - Channel, R - Feedback, S - Noise
T - Encoding, U - Context
P - Feedback, Q - Context, R - Encoding, S - Decoding
T - Noise, U - Channel
P - Noise, Q - Decoding, R - Channel, S - Encoding
T - Feedback, U - Context
P - Noise, Q - Encoding, R - Channel, S - Decoding
T - Feedback, U - Context
Noise can occur if :
The wrong communication channel is chosen
The message is not clearly encoded
The sender isn’t sure about what message to communicate
The message is not received or decoded properly
The receiver doesn’t have the experience or time to understand the message
What are the 2 communication networks & their meanings?
Formal communication are the official channels that carry organizationally approved message & information
Informal communication is also known as ‘grapevine’ is transmission of messages from a person to another along formal communication channels
Informal communication is also known as ‘grapevine’ is transmission of messages from employee to employee outside formal communication channels
Formal communication are the official channels that carry authentic & approved message & information through written media
What are the meanings of sender,feedback & noise?
Sender - source of information
Feedback - return message that indicates the receiver understand the message
Noise - Anything that interferes with the transmission of the intended message
Sender - the person who pass on information
Feedback - return message that indicates the receiver understand the message
Noise - Anything that interferes with the transmission of the intended message
Sender - source of information
Feedback - return message that indicates the receiver understand the message
Noise - interference within the message that resulted in misunderstanding or misinterpretation
Sender - the person who pass on information
Feedback - return message that functions as a reply with comments on understanding
Noise - Anything that interferes with the transmission of the intended message
Encoding _____ a _____ into a _____ that can be _____ &
_____ by the receiver
(a)
Decoding is a process in which the receiver _____ the _____ of a _____ into an _____
(a)
Message is _____ in the form of _____ , _____ or _____
(a)
What is downward communication & its purpose?
superiors communicate with subordinates for the purpose of correcting mistakes or improving results & instructions
superiors communicate with subordinates for the purpose of guiding,managing or implementing policies
superiors communicate with subordinates for the purpose of providing guidance, implementing policies, guidelines, evaluation & appraisal.
What is upward communication & its purpose?
subordinates communicate with superiors to discuss about mistakes or solving problems & accepting instructions
subordinates communicate with superiors to offer feedback, support, suggestion & share their views with organization
subordinates communicate with superiors to accept instructions & offer feedback or discuss policies
Horizontal communication is sometimes also referred to as lateral communication. What does it means & for what purpose does it serve?
members of the higher ups in the organizational chart communicate & to improve on results plus implementing new policies
members of the same level in the organizational chart communicate & to discuss on ideas for any improvements whilst enhancing teamwork
members of the same level in the organizational chart communicate & to establish a good teamwork & group coordination
What are the 2 informal communications & their meanings?
Gossip Chain means numerous people simply tell a few of their friends
Gossip Chain means one “highly connected” individual shares information with many other managers & workers
Cluster Chain means numerous people simply tell a few of their friends
Cluster Chain means one “highly connected” individual shares information with many other managers & workers
What are the 5 guidelines by Guffey to assist professionals to communicate ethically?
(a)
Verbal communication is _____ we presented in the form of _____, _____ & _____.
(a)
There are 2 types of nonverbal communication. What are they & their meanings?
Paralanguage which includes the pitch, rate, tone, volume & speaking pattern
Kinesics which are the movements of the body & face
Paralanguage which are the movements of the body & face
Kinesics which includes the pitch, rate, tone, volume & speaking pattern
