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Handling Objections - Multiple Projects

Total questions: 20

Worksheet time: 2hrs 42mins

Name
Class
Date
1.

Enter your Employee ID

4 lines
2.

Enter your Name

4 lines
3.

Customer visited Castle project and even before visiting the model house, customer asked for pricing saying he knows the details of the project as he went through our website and he also mentioned every model apartment is same, he wants final pricing?


Identify what type of objection it is

4 lines
4.

Customer visited Castle project and even before visiting the model house, customer asked for pricing saying he knows the details of the project as he went through our website and he also mentioned every model apartment is same, he wants final pricing?


What are the immediate next 5 steps you will take to continue the conversation?

4 lines
5.

Customer visited Castle project and even before visiting the model house, customer asked for pricing saying he knows the details of the project as he went through our website and he also mentioned every model apartment is same, he wants final pricing?


In the above scenario, is it okay to directly give the pricing just like customer asked for?

a)

Yes - Sure

b)

No - Don't

6.

Customer visited Asta project several times, he is very impressed with the product and pricing and he is planning to go ahead. His only concern was the source of water as it is outsourced, their worry was how the company will be able to manage water crisis for all 325 apartments?


Identify what type of objection it is

4 lines
7.

Customer visited Asta project several times, he is very impressed with the product and pricing and he is planning to go ahead. His only concern was the source of water as it is outsourced, their worry was how the company will be able to manage water crisis for all 325 apartments?


What are the top 3 points FLS say to convince the customer for outsourced water?

4 lines
8.

When sales person called the customer through sell.do during October’19, he informed that the market situation is not good right now and he is waiting for things to settle down.


Identify what type of objection it is

4 lines
9.

When sales person called the customer through sell.do during October’19, he informed that the market situation is not good right now and he is waiting for things to settle down.


What will you pitch to the customer that makes the customer visit the site?

4 lines
10.

Customer visited Zenith project for the second time, he needed more information on ITC, and how it is calculated?


Identify what type of objection it is

4 lines
11.

Customer visited Zenith project for the second time, he needed more information on ITC, and how it is calculated?


How are you convincing the customer regarding ITC?

write at-least 3 to 5 points

4 lines
12.

Sales person Mr. Vinod met customer at his office to pitch for Amethyst project. During conversation, Mr. Vinod started talking about himself and his accolades in sports customer was feeling uncomfortable and he kept looking at his phone.


Identify what type of objection it is

4 lines
13.

Sales person Mr. Vinod met customer at his office to pitch for Amethyst project. During conversation, Mr. Vinod started talking about himself and his accolades in sports customer was feeling uncomfortable and he kept looking at his phone.


How will you change the scenario? Mention immediate 2 things you will do

4 lines
14.

Customer visited Castle, he was not okay with the location saying it was narrow & too much traffic. As soon as he entered, he explained this to the sales person and did not show the interest in seeing the project


Identify what type of objection it is

4 lines
15.

Customer visited Castle, he was not okay with the location saying it was narrow & too much traffic. As soon as he entered, he explained this to the sales person and did not show the interest in seeing the project


How to convince customer regarding approach to castle?

4 lines
16.

When the sales person reached the customer through phone, he started shouting at sales person saying he is getting repeated calls from the company, he even informed he will be visiting coming weekend but right now he feels he does not want to go ahead with our project as he is very much annoyed.

Identify what type of objection it is.

4 lines
17.

When the sales person reached the customer through phone, he started shouting at sales person saying he is getting repeated calls from the company, he even informed he will be visiting coming weekend but right now he feels he does not want to go ahead with our project as he is very much annoyed.

Mention immediate 3 steps you will do to handle the situation

4 lines
18.

Mr. Bala visited Sereno project along with his family, even after explaining the entire project details & pricing, customer did not raise any queries or objection, how will you understand the requirement of the customer?


Identify what type of objection it is.

4 lines
19.

Mr. Bala visited Sereno project along with his family, even after explaining the entire project details & pricing, customer did not raise any queries or objection, how will you understand the requirement of the customer?


What are the 3 immediate open ended questions you will ask to under the requirement?

4 lines
20.

Customer visited Lorenza property, he was confused on how home automation will work? He was asking if we are giving any warranty to the same


Identify what type of objection it is

4 lines