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Communication Skills Quiz

Total questions: 20

Worksheet time: 20mins

Name
Class
Date
1.

Clarity is one of the 7 C's of communication

a)

True

b)

False

c)

Not sure

2.

The following are the two types of communication

a)

Verbal

b)

Non-Verbal

c)

Written and Oral

d)

All of the above

3.

Communication refers to the passing of:

a)

ideas

b)

facts

c)

feelings

d)

all of these

4.

All are barriers of communication except:

a)

Engagement

b)

Behavioral

c)

Cultural

d)

Physical

5.

Deaf people hear at a very loud volume of sound. What barrier is most evident?

a)

Physiological

b)

Psychological

c)

Physical

d)

Linguistic

6.

All are examples of non-verbal communication except:

a)

Body Language

b)

Vocabulary

c)

Facial Expressions

d)

Eye Contact

7.

What is an example of a cultural barrier?

a)

Loud music plays as nurse talks to patient

b)

A pharmacy is not wheelchair accessible

c)

Deaf child struggles to form sentences

d)

Women doesn't make eye contact due to religion

8.

Sara asks Farhan to homecoming.

a)

visual communication

b)

nonverbal communication

c)

verbal communication

d)

body language

9.

A written or printed communication addressed to a person or organization and usually transmitted by mail.

a)

newspaper

b)

letter

c)

magazine

d)

television

10.

What is the best time to use informal communication?

a)

when meeting a new service user at work

b)

when you are out with your friends

c)

when talking with your manager at work

d)

when you are in a meeting

11.

Poor posture is an example of a(n) __________ barrier to effective communication.

a)

verbal

b)

audio-visual

c)

sensory

d)

nonverbal

12.

Which of the following statements show conciseness?

a)

I’m going to the grocery store to buy apples, brown sugar, pie crust, and vanilla extract for a pie that I’m baking for a church potluck event next Saturday night.

b)

I’m going to the grocery store to buy apples, brown sugar, pie crust, and vanilla extract for a church event.

c)

I’m going to the grocery store to buy ingredients for an apple pie.

d)

I’m going to the grocery store to buy ingredients for an apple pie that I’m making for

a church event next Saturday night.

13.

Which of the following is an example of courtesy in communication?

a)

Opening the door for a stranger

b)

Asking your grandfather out to lunch

c)

Being respectful of the receiver’s culture

d)

Texting your friend “happy birthday!”

14.

This is an example of

a)

verbal communication for "Ok"

b)

nonverbal communication for "Ok"

c)

verbal communication for "NO"

d)

nonverbal communication for "No thank you"

15.

“Emotion” is one of the communication barriers which belongs to the...

a)

Physical Barrier

b)

Psychological Barrier

c)

Attitudinal Barrier

d)

Linguistic Barrier

16.

which is not a form of written communication?

a)

text message

b)

e-mail

c)

written response

d)

presentation

17.

What is the definition of communication barriers?

a)

obstacles that get in the way of clear communication

b)

obstacles that get in the way of clear writing

c)

obstacles that get in the way of clear blogging

d)

obstacles that get in the way of clear tweeting

18.

What is the use of clarity in communication?

a)

saves time and money

b)

strengthens relations

c)

makes comprehension easier

d)

builds goodwill

19.

Chu Haan does not understand Martin speech because of

a)

cultural barrier

b)

linguistic barrier

c)

psychological barrier

d)

behavioral barrier

20.

Consideration is one of the seven C's of communication which means:

a)

present facts and figures accurately

b)

shortening your message

c)

understanding of human nature

d)

use simple, easy and prosaic language