WorksheetsCRS Unit 4 Quiz 2
Total questions: 10
Worksheet time: 5mins
If the COVID situation is under control, when will school reopen again?
4 May 2020
5 May 2020
11 May 2020
12 May 2020
When is the Class Test for CRS scheduled?
5 May 2020
6 May 2020
11 May 2020
12 May 2020
For your final CRS grade, what percentage is the class test marks?
10%
20%
30%
50%
What are the units tested for the Class Test?
Units 1 to 3
Units 1 to 5
Units 1 to 6
Units 4 to 6
Wants are (a) of things not possessed or lacking.
Advertisements, websites, magazine, users' reviews are examples of
Past experience
Customer touch points
Mass media
Industrial benchmark
Moment of truth is the (a) between the customer and the customer service provider.
Situations in which a customer comes into contact with a brand or company, directly or indirectly, are termed _______________.
Moment of truth
Customer touch points
Mass media
Competitor
Examples of mass media are (you may select more than 1)
Customer testimonials
Phone calls
With competitor's information easily available, customers are able to make a more (a) choice.
