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WorksheetsDay 4 - BLS
Total questions: 20
Worksheet time: 10mins
What are the loading options in PRQ?
MAP
PON
GPS
ACH Debit
"How can my client in Estonia pay me?"
ACH Debit
GPS
Credit Card
"I want to receive payments from Freelancer, but I already have a Payoneer account."
Technical details: AH has a Direct and Balance account.
Advise the AH to use the GPS details
Advise the AH to add the payee first
Advise the AH to reapply from freelancer.
"Why am I not seeing an option to request a payment in my online account?"
Technical details: AH has a card Airbnb account
Advise the AH that PRQ is restricted for Airbnb
Advise the AH they did not reach 5k yet
Advise the AH that it's a technical issue. Ask for SS and send to ES Inv
"Hi, I am from Malta, and my client from the US will pay me using his credit card. How much is the fee and who pays the fee?
Advise the AH the fee is 3% and he will pay the fee.
Advise the AH the fee is 3% and his client can choose who pays the fee.
Advise the AH the fee is 1% and his client can choose who pays the fee.
Advise there is no fee
"I'm from the US and my client is also from the US. My client encountered a technical issue while paying, he doesn't see an option to pay using credit card."
Technical detail: AH has a direct account.
Advise the AH there is no CC loads for his type of account, and transfer to PAD should he wish to enable it.
Advise the AH to reapply
Advise the AH that his client is facing a technical issue. Ask for a screenshot and sent to ES Investigation with KE approval.
"I'm from the US and will receive a payment from a US company. How much is the fee?"
Free
1%
2%
3%
"Can my client pay me using his debit card?"
Yes
No
"My client sent me a payment using his checking account, how much is the fee?"
1%
2%
3%
Free
"How can I request a Payment?"
Go to Pay -> Request a Payment
Go to Receive -> Request a Payment
Go to Activity -> Request a Payment
"I signed up for a Payoneer card from 2Checkout few months ago, and I'm trying to create an invoice from Payoneer's website but I don't see that option."
Advise the AH that it's a technical issue. Ask for screenshot and send it to ES Investigations with KE approval.
Advise the AH that it's restricted. Send to PAD to have the service enabled.
Advise the AH that it's restricted and he should reapply from Payoneer's website.
"I am going to receive a payment from an individual in the US, what are my client's options?"
Pay via Credit Card
Pay via ACH Debit
Pay via GPS
"I'm from the Philippines, and I'm requesting a payment from my client in the US. How much is the minimum amount I can request?"
20
50
100
15
"I paid one of your customers using my credit card, and we've agreed that he will cover the fee. However, after checking my credit card bill I saw that you guys also charged me!"
Advise the payer that the fee is imposed by the card issuer, and we don't have control over it.
Advise the payer that it could be a technical issue. Check the AH's account, if AH is charged fee you can refund the fee with KE approval
Advise the payer to contact the receiver as this is out of our control.
"Hi, I'm from UK. Can I add my the bank details in my payer portal?"
Advise the payer that they cannot add bank account. They should wait to receive a payment request.
Advise the payer that they should be able to.
Advise that they need to apply for a Payoneer account so they can add/edit the bank details.
"I'm from UK, and most of my clients are using Payoneer. How can I register for a paying account?"
Advise the AH to receive a payment request first
Advise the AH they can go to payoneer.com and sign up as a payer
Advise the AH to contact his receiver for an invitation link.
"Hi, I am using Payoneer for receiving and paying Payoneer users. But I'm lost in the website. Where can I see the payments I have made to my clients?"
Activity ->Payer Portal
Pay ->Payment Requests Received
Activity ->Payment Requests Received
Pay ->Payer Portal
Who are eligible for Initiate Payment?
AH from the US
Loader from the US
Loader from the UK
AH from the UK
What is NOT true about Batch Payment
Allows a payer to initiate and send multiple payments at once.
Payer needs to upload a CSV file with all the payment details.
Payment method that are supported are ACH Bank Debit and Credit Card
What is NOT true about Recurring Payments?
It is a service which allows payers to set up a plan to pay receiver each month, for a specified amount of time.
It is a service available to all payers
Recurring payments is only supported for ACH Bank Debit payments.
