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Vocabulary of complaining

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

How do you get attention (politely)?

a)

Excuse me...

b)

I'm angry about...

c)

I want to inform you...

d)

I don't feel like a valued customer here!

2.

How do you ask for your money back?

a)

I want to speak to the manager.

b)

I hate to make a fuss, but...

c)

I am extremely offended...

d)

I would like a refund.

3.

Find the synonym! -> What is it regarding?

a)

What's up?

b)

What is it about?

c)

What is the problem?

d)

Can I help you?

4.

What is not a reason to complain about?

a)

low prices

b)

faulty product

c)

miscalculation

d)

poor service

5.

What is a reason to complain about?

a)

the shop assistant's smile

b)

the crowd in a shop

c)

rude service

d)

the colour of the shopping cart

6.

What does it mean? -> to lose your temper

a)

belázasodni

b)

temperafestéket elveszíteni

c)

dühbe gurulni

d)

fenyegetőzni

7.

What does it mean? -> to flatter

a)

hízeleg

b)

elvékonyodik

c)

lakást keres

d)

célozgat valamire

8.

What does it mean? -> to threaten somebody

a)

színházba menni valakivel

b)

bánni (valakivel valahogyan)

c)

meggyőzni valakit

d)

fenyegetni valaki

9.

What is not advised to do in complaining?

a)

to be polite

b)

to lose your temper

c)

to know who you are writing to

d)

to use flattery

10.

What is advised to do in complaining?

a)

to shout at the assistant

b)

to swear

c)

to be too specific

d)

to express your feelings

11.

Find the synonym! -> to cause a scene

a)

to make a fuss

b)

to report

c)

to ask for a refund

d)

to annoy somebody

12.

Find the one which is not a synonym!

a)

I'd like to lodge a complaint

b)

I'd like to make a complaint

c)

I'd like to report an issue

d)

I'd like to get a refund

13.

Which is not polite?

a)

I'm afraid there is a problem with...

b)

Could you please call me the manager?

c)

I would like to get a refund.

d)

How dare you to give a service like that.

14.

Which is not polite?

a)

I would like to lodge a complaint.

b)

I do not care about your problems.

c)

I'd like to inform you that...

d)

I was disappointed, because...

15.

Which is polite?

a)

I do not want to hear your excuses.

b)

I want my money back, you better hurry up.

c)

I do not feel like a valued costumer here.

d)

I have enough of your poor service.