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Front Office Overview_Final Test

Total questions: 20

Worksheet time: 13mins

Name
Class
Date
1.

What do the guests who just checked in?

a)

Arrival

b)

Check in

2.

A guest who has completed his billing formalities and parted.

a)

Check out

b)

Late Check out

3.

What do you call the guests leaving hotel after their stay?

a)

Due out

b)

Departures

4.

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

a)

Cashier

b)

Comptroller

c)

Concierge

d)

Conductor

5.

To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.

a)

Front desk

b)

Front office

c)

Lobby

d)

Parking lot

6.

__________________ is a section of Front of the house.

a)

Cleaner

b)

Reception

c)

Reservation

d)

Telephone Operator

7.

One of the front office functions includes

a)

guest registration

b)

cleaning the room

c)

handling room service

d)

maintaining guestroom status

8.

Final stages of guest cycle includes

a)

Check out and settlement

b)

Feedback form

c)

Currency exchange

d)

All of the above

9.

Handles everything related to selling sleeping rooms and interacting with guests.

a)

front office

b)

bell hop

c)

engineers

d)

door attendant

10.

The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.

a)

forecasting

b)

guest activities

c)

occupancy

d)

reservations

11.

The first step in checkout is to give the guest a final copy of the bill.

a)

True

b)

False

12.

Front office often regard as the ______________ of a hotel.

a)

nerve centre

b)

sales personnel

c)

customer service

d)

information centre

13.

One of the front office functions includes

a)

guest registration

b)

handling room service

c)

maintaining guestroom status

d)

cleaning the room

14.

the four phases of guest cycle are _______________.

a)

arrival - registar - stay over - departure

b)

pre arrival - arrival - stay over - departure

c)

pre arrival - arrival - occupancy - departure

d)

arrival - registration - occupancy - departure

15.

The commonly used room status includes ________________.

a)

blackout

b)

occupied

c)

room-on-hold

d)

out of inventory

16.

When a guest stay in the hotel they usually expect

a)

comfort, security and service

b)

comfort, clean, safety and security

c)

cleanliness, comfort and safety

d)

calm, services and fresh

17.

_________________ work closely and directly with the front desk to update on room status.

a)

Banquet

b)

Housekeeping

c)

Security and Safety

d)

Food and beverage

18.

The main responsibilities of the front desk agents are ____

a)

account settlement and telecommunications

b)

guest check-in and checkout

c)

reservations and guest security

d)

guest security and wake-up calls

19.

Door attendants are responsible for all guest room keys.

a)

True

b)

False

20.

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

a)

Night audio

b)

Night audit

c)

Night desk

d)

Night operation