WorksheetsFront Office Overview_Final Test
Total questions: 20
Worksheet time: 13mins
What do the guests who just checked in?
Arrival
Check in
A guest who has completed his billing formalities and parted.
Check out
Late Check out
What do you call the guests leaving hotel after their stay?
Due out
Departures
A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.
Cashier
Comptroller
Concierge
Conductor
To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.
Front desk
Front office
Lobby
Parking lot
__________________ is a section of Front of the house.
Cleaner
Reception
Reservation
Telephone Operator
One of the front office functions includes
guest registration
cleaning the room
handling room service
maintaining guestroom status
Final stages of guest cycle includes
Check out and settlement
Feedback form
Currency exchange
All of the above
Handles everything related to selling sleeping rooms and interacting with guests.
front office
bell hop
engineers
door attendant
The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.
forecasting
guest activities
occupancy
reservations
The first step in checkout is to give the guest a final copy of the bill.
True
False
Front office often regard as the ______________ of a hotel.
nerve centre
sales personnel
customer service
information centre
One of the front office functions includes
guest registration
handling room service
maintaining guestroom status
cleaning the room
the four phases of guest cycle are _______________.
arrival - registar - stay over - departure
pre arrival - arrival - stay over - departure
pre arrival - arrival - occupancy - departure
arrival - registration - occupancy - departure
The commonly used room status includes ________________.
blackout
occupied
room-on-hold
out of inventory
When a guest stay in the hotel they usually expect
comfort, security and service
comfort, clean, safety and security
cleanliness, comfort and safety
calm, services and fresh
_________________ work closely and directly with the front desk to update on room status.
Banquet
Housekeeping
Security and Safety
Food and beverage
The main responsibilities of the front desk agents are ____
account settlement and telecommunications
guest check-in and checkout
reservations and guest security
guest security and wake-up calls
Door attendants are responsible for all guest room keys.
True
False
The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.
Night audio
Night audit
Night desk
Night operation
