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WorksheetsCustomer Journey Quiz!
Total questions: 10
Worksheet time: 11mins
Customer Journey is about understanding our customers so that we can ...?
To better serve our customers every step of the way
To better the community
To identify how we can improve their shopping experience
To gather feedback from our customers
Which of the following statement is true?
Customer is our number one priority, even though they may not always be right.
Ensure that customer is able to navigate around our store to find what they want easily by following them.
Which one of the following is a customer touch point in Retail?
Social Media (IG, FB)
In-store Cashier
Loyalty Programme
Thank you Letters
Fitting Room Queue/Queue Number
Which one of the following is NOT an open-ended question?
Are we shopping with an occasion in mind?
What can I get for you today?
Are you looking for anything in particular today?
What do you think about the items I've selected for you?
Is suggesting products and styling our customers the same thing?
Yes
No
Which of the following should be initiated by you when you're on the shop floor?
Greet the customer with a smile
Offer shopping bag
Bid them farewell
Start small talk
Offer to get queue number for customer
"Each of our design is quality-checked (stretched, squat-tested, (a) ) and adjusted in-house until fit is perfect".
Please fill in the blanks!
What are the "Four Needs of a Customer"?
Fair price
Service Recovery
Excellent Service
Great Product
Feel Valued
Help me identify what are the key features of this item.
Maxi Length
Standup collar
Dual-tone
Sleeved
Should you be starting small talk when you're at cashier?
Yes
No
