WorksheetsEcom Quiz - V001
Total questions: 15
Worksheet time: 8mins
At a store where the closing time is 6 PM, If an order is placed until 2:59 P.M., customer will receive delivery by
Tomorrow
5 to 7 working days
Today
Within the next 3 hours
'Same Day Express Delivery' option will be disabled by 2 P.M. for all operational stores
True
False
If store closing time is 8 pm, only ------------------------ should be generated on the same day for the "Same day express delivery" orders received after 5 pm,
Temporary Invoice
Permanent Invoice
GST Bill
Mere ko kya pata ?
Once the Same Day Express Delivery is confirmed, SMS is sent to
Cluster Manager
Zonal Manager
Store Manager
CRM
In case of Same Day Express Delivery, no extra product/service/freebies can be added to an order at the store.
Correct
Dont know
Why not
Yes it can be added
After generating the temporary invoice, wait for 15 minutes before creating the permanent invoice to
Have a cup of tea
Get the back-end system updated with proper status
To ensure the customer doesn't change his mind
The system doesn't allow otherwise
In Pay at Store, WHAT will be mentioned in the thank you page printout or SMS sent to customer
Transaction Number
Jio Money QR Code
ECOM Order ID
Let me ask my SM
Our delivery partner GRAB is an organisation headquartered in
Dubai
Cincinati, Ohio
Mumbai
Singapore
To Pay at store, a customer has to visit
www.ril.com
www.reliancedigital.com
www.reliancedigital.in
www.reliancedigital.co.in
Choose all that applies - In Pick at store option, a customer has the payment options of
Cheque
Cash on Delivery
Credit Card
Jio Money
In Pick at Store, After entering the pin-code, store within how many kilometres radius shall be displayed
10 KM
15 KM
15 to 20 KM
20 KM
When the customer arrives to "pick up at the store", what does the customer needs to share ?
Order ID, Mobile Number
Order reservation email
Print out of the QR Code
Any one of the above
In Pick at Store scenario, if any one of the products is not available/saleable, can we cancel only that particular product ?
Yes we can cancel
No, The entire order will be cancelled
Cancellation is not possible as we can get it from another store
Kal Bataunga
If the customer selects Pick up at store option and completes the transaction, the product shall be reserved in the customer's name for a period of
10 days
7 days
48 hours
24 hours
In case of Pay at store, order will be auto cancelled post 24 hrs if no payment is received
True
False
Will call the customer to confirm
