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Ecom Quiz - V001

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

At a store where the closing time is 6 PM, If an order is placed until 2:59 P.M., customer will receive delivery by

a)

Tomorrow

b)

5 to 7 working days

c)

Today

d)

Within the next 3 hours

2.

'Same Day Express Delivery' option will be disabled by 2 P.M. for all operational stores

a)

True

b)

False

3.

If store closing time is 8 pm, only ------------------------ should be generated on the same day for the "Same day express delivery" orders received after 5 pm,

a)

Temporary Invoice

b)

Permanent Invoice

c)

GST Bill

d)

Mere ko kya pata ?

4.

Once the Same Day Express Delivery is confirmed, SMS is sent to

a)

Cluster Manager

b)

Zonal Manager

c)

Store Manager

d)

CRM

5.

In case of Same Day Express Delivery, no extra product/service/freebies can be added to an order at the store.

a)

Correct

b)

Dont know

c)

Why not

d)

Yes it can be added

6.

After generating the temporary invoice, wait for 15 minutes before creating the permanent invoice to

a)

Have a cup of tea

b)

Get the back-end system updated with proper status

c)

To ensure the customer doesn't change his mind

d)

The system doesn't allow otherwise

7.

In Pay at Store, WHAT will be mentioned in the thank you page printout or SMS sent to customer

a)

Transaction Number

b)

Jio Money QR Code

c)

ECOM Order ID

d)

Let me ask my SM

8.

Our delivery partner GRAB is an organisation headquartered in

a)

Dubai

b)

Cincinati, Ohio

c)

Mumbai

d)

Singapore

9.

To Pay at store, a customer has to visit

a)

www.ril.com

b)

www.reliancedigital.com

c)

www.reliancedigital.in

d)

www.reliancedigital.co.in

10.

Choose all that applies - In Pick at store option, a customer has the payment options of

a)

Cheque

b)

Cash on Delivery

c)

Credit Card

d)

Jio Money

11.

In Pick at Store, After entering the pin-code, store within how many kilometres radius shall be displayed

a)

10 KM

b)

15 KM

c)

15 to 20 KM

d)

20 KM

12.

When the customer arrives to "pick up at the store", what does the customer needs to share ?

a)

Order ID, Mobile Number

b)

Order reservation email

c)

Print out of the QR Code

d)

Any one of the above

13.

In Pick at Store scenario, if any one of the products is not available/saleable, can we cancel only that particular product ?

a)

Yes we can cancel

b)

No, The entire order will be cancelled

c)

Cancellation is not possible as we can get it from another store

d)

Kal Bataunga

14.

If the customer selects Pick up at store option and completes the transaction, the product shall be reserved in the customer's name for a period of

a)

10 days

b)

7 days

c)

48 hours

d)

24 hours

15.

In case of Pay at store, order will be auto cancelled post 24 hrs if no payment is received

a)

True

b)

False

c)

Will call the customer to confirm