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WorksheetsVerbal and Non Verbal Communication
Total questions: 15
Worksheet time: 7mins
What is verbal communication?
gestures, facial expressions, and body positions
use of language
Communication without words is called
Silent speaking
Verbal communication
Nonverbal communication
Interpersonal communication
Examples of correctly using speech and volume skills include...
Giving the right info, speaking at the right volume, and articulating your words.
Speaking softly, use long pauses, and positive facial expressions.
Keep eye contact, speaking loudly, and using the right language.
Hold your head high, yell all your words, and keep your eyes closed.
One of the best ways to show you are listening is
talking to the person next to you
frowning at the customer
using an appropriate amount of eye contact
asking them to repeat what they said
Juan is drumming his fingers on the table while his mother gives him directions for cleaning the house. This gesture communicates
worried
impatience
contempt
disgust
Mr. Jones is stroking his chin while talking to his Science class. What is he communicating?
Anger
Fear
Contempt
Trying to make a decision
When asked if she was cheating during the test by her teacher, Kim looks down at the floor. What is her body language communicating?
fear
sadness
guilt
concealing something
John bites his fingernails but only in the presence of his coach. What is his body language communicating?
sadness
insecurity
fear
anger
Eli rubs his palms together as he walks towards the dining hall for lunch. His body language is saying
He is angry.
He has an expectation of something good happening in the dining room today.
He heard there will be a fight in the dining room today and he is fearful.
He is not going to eat lunch today.
Which of the following is a barrier to communication?
Message is not clear
Not listening
Lack of language skills
All of the above
