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SPS170

Total questions: 10

Worksheet time: 2mins

Name
Class
Date
1.

The ............of a control system is determined by how well it facilitates goal achievement.

a)

strategic

b)

effectiveness

c)

efficient

d)

planning

2.

All below are some of the selection process, EXCEPT :

a)

application form

b)

hiring

c)

advertising

d)

testing

3.

........... communication takes place between individuals.

a)

Peer

b)

Group

c)

Organizational

d)

Interpersonal

4.

There are ........ main channel of communication.

a)

1

b)

2

c)

3

d)

4

5.

Symbols a sender selects to transmit a message through desired channel known as ..........

a)

Decoding

b)

Channel selection

c)

Encoding

d)

Communication

6.

Below are all the effective way to overcome barriers in communication except for ............

a)

Actively listen

b)

Give feedback

c)

Filtering

d)

Simplify language

7.

Known as "Father of Scientific Management"

a)

Lilian Gilbreth

b)

Henri Fayol

c)

Frederick W. Taylor

d)

Frank Gilbreth

8.

There are ............. management skills.

a)

1

b)

3

c)

5

d)

7

9.

ISO 9000 is actually a three-part never ending cycle that include of planning, controlling and ........................

a)

Documentation

b)

Leading

c)

Organizing

d)

Maintaining

10.

ISO stands for ......

a)

The International Organization for Standardization

b)

International Safety Organization

c)

Individual Self Orientation

d)

The International Standardization Organization