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Unit 4.2 Common Types of Business Management Systems

Total questions: 10

Worksheet time: 6mins

Name
Class
Date
1.

Which one of the following is an objective of a CRM system?

a)

It records down interactions with suppliers.

b)

It makes sure customers are adequately served.

c)

It manages the data of all aspects of the business.

d)

It ensures more relationships are formed with partners.

2.

The 3 resources of a Management Information System are ____

a)

Pets, suppliers, vendors

b)

Paper, invoices, terms

c)

People, information, technology

d)

Personnel, IT, technicians

3.

Which one of the following is NOT a function of a payroll system?

a)

Keeping track of hours

b)

Calculating wages

c)

Processing claims

d)

Submitting employers' profit data

4.

An ERP system Improves efficiencies through a __________ user experience across many business functions.

a)

common

b)

complicated

c)

condensed

d)

convoluted

5.

In an Inventory Management System, hardware tools used to read barcode labels include ______.

a)

printers

b)

handheld scanners

c)

reading apps

d)

handphones

6.

An ERP system provides a global, (a)   view of data that can enable companies to address concerns proactively.

7.

ERP systems enhance customer service by providing one source for billing and ______________ tracking.

a)

debts

b)

loans

c)

product

d)

relationship

8.

BreadTalk Group is looking for a business management system to track the positions and pay grades of staff. They should use a/an

a)

Inventory Management System

b)

Customer Relationship Management System

c)

Payroll System

d)

Human Resource Information System

9.

What is the function of an inventory management system?

4 lines
10.

PayNow is a peer-to-peer funds transfer service, where consumers can send and receive money using a _________ _________.

a)

company name.

b)

bank account number.

c)

mobile number.

d)

person's name.