WorksheetsEngage
Total questions: 18
Worksheet time: 9mins
We Engage . . .
So that every customer feels welcome as soon as they come into store and throughout their journey
So that every customer feels that we share their passion and we will help them find what they want
So that every customer feels great about their visit and excited and come back again
The Engage 'Essential' behaviours are . . .
Dealing with doubts and objections
Recommend initial product
Help customer buy
Discover needs
Which of these are behaviours we'd expect to see when you're trying to 'Recommend a product'
Give the customer a reason to try on the product
Guide the customer to the fitting room and ensure there's someone there to help them
Share a personal story
Bring something complimentary or a more sizes in the same product
All of above
What does FAB stand for?
Fit_Advise_Buy
Feature_Advantage_Benefit
Footwear_Apparel_Bag
Which of these are Engage 'Hero' behaviours?
Serve 2 or more customers at the same time
Offer Click & Collect or direct check-out options
Invite the customer to sign-up for subscriptions and memberships
Introduce customer to a Specialist
Talk to customers about our brands, products and technoloigies
Which of these help us deal with customers doubts and objections?
Reinforce product FAB's to match the customer needs
Ask the customer what they think, or how they feel, and state what you have heard
Ask open questions to understand
Advise the customer to use the adidas app to assist answering any questions they have
'Boost' is a . . .
Feature
Advantage
Benefit
"A fabric that wicks sweat away from the body" is a . . .
Feature
Advantage
Benefit
'Keeping you completely dry in wet conditions' is a . . .
Feature
Advantage
Benefit
'Demonskin' is a . . .
Feature
Advantage
Benefit
'Providing support in the required areas throughout the runners stride' is a . . .
Feature
Advantage
Benefit
'Removable pads' is a . . .
Feature
Advantage
Benefit
'You can make the ball curl and swerve more than ever before' is a . . .
Feature
Advantage
Benefit
What type of question do we use to clarify information?
Open
Closed
Leading
What type of questions do we primarily use to gather information from a customer?
Open
Closed
Leading
What type of question do we use to guide a customer towards an idea / solution?
Open
Closed
Leading
Open, closed and leading questions are used as part of which questioning technique?
Tunneling
Funneling
'Giving you unrivalled energy return' is a . . .
Feature
Advantage
Benefit
