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WorksheetsSalon reception duties
Total questions: 17
Worksheet time: 9mins
What is the main reason for the data protection act?
To protect the salons data
To ensure all information is confidential
To give us extra work
To make the client happy
Why is it important to maintain client confidentiality?
To stop gossip
To stop clients details being mixed up
To stop therapists taking clients to other salons when they finish employment
To protect the clients privacy
When taking a message - what is the main things you need to record?
Your name, their name and the time
The date and time of requested appointment
The name and address of the client
The date, name of the client and correct contact number
Why should you always book an appointment correctly with the correct time allowed?
To make sure staff get extra breaks
To fit in more clients and increase profit
To make sure the best therapist has the most clients
To make sure the salon runs smoothly
If you are taking to a client in reception and the phone rings should you:
Ignore the call and deal with the client
Ignore the client and answer the call
Excuse yourself and answer the phone
Answer the phone and leave it in the side to stop the ringing
What two situation should be left for the salon receptionist?
a complaint
Taking payment
Answering the phone
Bookong an appointment
If a client wants to book an appointment with a certain therapist but they are busy at that time - you should:
Book the appointment for the same time on a different day
Tell the client she can not do that time
Book it for that time with a different therapist
Explain the therapist is busy and offer an alternative day/time
When there is an enquiry - who should assist?
The salon owner
The manager
The receptionist
The book keeper
If a client is late for an appointment - what should you do?
Re-book the client for a different day
Ask the client to wait and tell the manager
Tell the client she is too late and cross them out of the book
Tell the manager at the end of the day
It is important to take message correctly so that:
the information is given to the correct person
all information can be saved
messages can be passed on to the relevant person
You can talk to the staff member first
Why is good communication important to maintain salon standards?
So that the salon is a nice place to work
So that everyone know what jobs they need to do
To encourage clients to return
To make sure staff talk to clients
What answer would you get from a closed question?
A long answer
An explanation
The need for more information
Yes or no
Why is it important to speak clearly?
So that clients can understand you
So they hear everything
Incase they are deaf
To make sure they are happy
What body language show lis a client you are listening
Smiling with arms crossed
Good eye contact and nodding
Leaning back in your chair smiling
Standing with a hand on your hip and maintaining eye contact
If a client is angry or complaining what should you do?
Ignore them
Tell them it’s not your fault
Tell the salon manager
Tell the client not to get upset
Which of these are examples of positive body language?
bad posture
Standing straight
Folded arms
Hands on hips
What is the best way to get clear information from your client?
Ask as many questions as you can
Ask closed questions
Ask open questions
Get your client to write everything down
