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WorksheetsBeing An Informed Consumer
Total questions: 10
Worksheet time: 5mins
Goods are physical products that are produced for sale. The following are examples of Goods except for ___________
Groceries
Hairstyling
Stationery
Mobile devices
A discerning consumer is one who shows poor judgement when making a purchase.
True
False
Consumers are given certain rights when they pay for goods and services. These rights help to ____________.
Provide compensation to the providers for the sale of goods
Protect the providers from being exploited or cheated
Ensure that providers uphold the quality of their goods and services
Give certain rights to the providers as well
There are EIGHT types of consumer rights. The rest are correct except for ___________________________-.
Right to buy things
Right to be heard
Right to a healthy environment
Right to seek redress
When providing proof of purchase, we have to ensure that we have _________________________.
The plastic, receipt and product item
The receipt and the product item
Identity card, receipt and product item
Receipt, warranty card and the product item
To seek redress for goods, we need to check _______________.
The production date on the receipt
The warranty card provides by the manufacturer
The feedback from the refund and exchange policy
The credibility of the store that we bought the items from
We can feedback to the company by the following steps except for _________________________.
Writing a letter of complain to the ministry of consumer affair
Making a complaint through email
Filling in a feedback form (printed or electronic)
Calling the customer service line
Arrange the steps for consumers to seek redress effectively.
Decide on way to feedback, Contact CASE, Check receipt, Discover faulty product
Check receipt, Contact CASE, Discover faulty product, Decide on way to feedback
Contact CASE, Decide on way to feedback, Check receipt, Discover faulty product
Discover faulty product, Check receipt, Decide on way to feedback, Contact CASE
What are Lemon Laws?
Protecting consumers' interests through information and education
Protection for consumers against defective goods & to seek appropriate help
Websites that administer surveys and educational videos related to consumer
Sharing of common dirty tactics by dishonest businesses
What does CASE stand?
Customer Association of Singapore
Customer Advisory of Singapore
Consumers Association of Singapore
Consumer Advisory of Singapore
