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WorksheetsSoftSkill v3.0 (BAFing Module)
Total questions: 20
Worksheet time: 15mins
Name
Class
Date
1.
What are free Vivo services which are tottaly free to any of Smartphone users?
a)
Phone Maintanance/Cleaning
b)
ScreenGaurd
c)
Gift Wrapping
d)
PhotoPrint
e)
All of These
2.
Screen Guard service is available for Vivo Smartphone User for____?
a)
No such services
b)
Whenever Customer need
c)
From Excl.Store 12/Yr and GT/MBO 04/Yr.
d)
Depends on shopping Value
e)
for all smartphone
3.
Word EEP stands for_______?
a)
Experience Enhancement Project
b)
Employee Experience Program
c)
Exclusive Engagement Project
d)
End to End Experience
e)
None of these
4.
Software Update and Technical Assistance service available for Excl.Store and GT|MBO Vivo customers.
a)
false
b)
true
5.
While talking to customers for free Vivo services, It is not mandatory to mention that these are Free.
a)
true
b)
false
6.
It is mandatory to greet every person walks-in to store.
a)
true
b)
false
7.
to Demo, 1-to-Multiple customer experience, LED/TV can be used for demo via ScreenMirroring.
a)
false
b)
true
8.
(Multiple Answers) Please select all correct elements of EEP____.
a)
Greetings
b)
Pre-Purchase Demo
c)
Screen Mirror
d)
Accessory Demo
e)
None of these
9.
It is important to upgrade, because____
a)
High Value Achievement : High Counter Share
b)
Maximizing Your Upgrades and Value growth at the Stores
c)
Upgrading helps to increase the value achievement and high ASP.
d)
All of These
10.
in BAFing module, B letter stands for_______
a)
Bargain
b)
Benefit Statement
c)
Brilliant margin
d)
All of These
11.
Meet the Need meaning___
a)
What Customer need:What we have
b)
Push customer to sale
c)
No need to interact with customer
d)
None Of these
12.
Store always need to be clean and No Dust or spots should be there?
a)
false
b)
true
13.
Store visitor's book always need to be updated.
a)
true
b)
false
14.
What is the most important thing to tell the customer while selling the product?
a)
Advantage
b)
Feature
c)
Benefit
d)
Nothing
15.
While opening the store, Please Make sure____.
a)
Team Briefing, Team mebers are aware about Traget Vs.Achievements
b)
Store Hygiene is ok for internal and eternal both
c)
All employee's Hygiene and Grroming
d)
CCTV and Security Tags are working
e)
All of These
16.
To make a successful conversion, we need to follow these 3 steps_____
a)
Pre-Puchase>Purchase>Post-Purchase Experience
b)
Connect>Ask the Budget>Sale
c)
Push Sale>Ask the budget>Show device
d)
All of These
17.
Always offer to customer post-purchase services like: Data Transfer, Basic settings ETC.
a)
false
b)
true
18.
Always clean the Dummy/Live demo once finish the conversion?
a)
true
b)
false
19.
To find the need of the customer ask their need with relevant questions.
a)
false
b)
true
20.
We always need to follow BAFing module while interacting with Customer.
a)
false
b)
true
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