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Traeger Grills Day 7 Quiz

Total questions: 14

Worksheet time: 7mins

Name
Class
Date
1.

There is a strict format that must be followed when sending emails to Traeger Customers

a)

True

b)

False

2.

Traeger is moving towards communicating more via email with its customers.

a)

True

b)

False

3.

We are required to send a thank you follow up email after every call.

a)

True

b)

False

4.

Website links should always be sent as a URL to make it easier for the customer

a)

True

b)

False

5.

UPS will make how many attempt(s) to pick up an item from the customer

a)

1

b)

2

c)

0

d)

4

6.

Traeger uses what company for freight shipping

a)

UPS

b)

Pilot

c)

Amazon

d)

US Postal Service

7.

If a customer had to return a defective product, they would send the item to

a)

Traeger Headquarters

b)

Returns Warehouse

c)

Winnipeg

d)

Traeger's shipping facility in Tennessee

8.

All of the following are times when you would use streem except

a)

when the customer doesn't have a cell phone

b)

calling in regarding paint problems

c)

hearing noises from parts of the grill

d)

grill not igniting

9.

What do we send the customer in order to for them to set up a streem

a)

An email

b)

A text message

c)

A google voice message

d)

A link to Traeger's VPN

10.

The recommended browser for streem is

a)

Mozilla

b)

Firefox

c)

Safari

d)

google chrome

11.

Streem is not supported by the browsers Microsoft Edge or Internet Explore

a)

True

b)

False

12.

The laser pointer on streem is found where

a)

in the middle of the three icons

b)

the leftmost icon in the toolbar

c)

The rightmost icon in the toolbar

d)

bottom right corner of the screen

13.

Grills that qualify for freight shipping will need to weigh over

a)

50 pounds

b)

100 pounds

c)

150 pounds

d)

75 pounds

14.

As long as the customer is sending the item back via UPS, it does not have to be repackaged

a)

True

b)

False