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Worksheets

Service Verbs

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Waitress: These are your _______, Sir, a chicken steak with mushroom sauce and a glass of avocado juice.

a)

requests

b)

orders

c)

recommendation

d)

refund

2.

Guest: I am ________ but this is not like what I have ordered.


Waiter: May I check your order, Ma'am?

a)

sorry

b)

happy

c)

apologize

d)

waiting

3.

Guest: Excuse me, I got a wrong food. But no need to say sorry, you all must be tired. It's okay, I can eat this.


Waiter: Alright, Ma'am. ________ for your kindness.

a)

Thanks

b)

Thank you

c)

I'm sorry

d)

I give

4.

Guest: I'd like to _____ a window seat for four people tonight.

a)

Recommend

b)

Reserve

c)

Refund

d)

Recharge

5.

Waiter: These are your welcome drinks. We hope you _____.

a)

take

b)

sorry

c)

enjoy

d)

wait

6.

Waitress: I'm sorry, our restaurant is full today. Would you like to _____ it for tomorrow?

a)

Write

b)

Book

c)

Help

d)

Take

7.

Waitress: We apologize to make you ______. Please follow us to get to your table.

a)

wait

b)

sad

c)

take

d)

enjoy

8.

Guest: Can I ____ my seat to the corner? I don't feel comfortable here.


Waiter: It's not a problem, Ma'am.

a)

book

b)

recommend

c)

refund

d)

change

9.

Guest: Can I have a _____ away menu, please?

a)

Deliver

b)

Pay

c)

Take

d)

Give

10.

Waitress: Do you want to _____ with credit card, Sir?

a)

use

b)

pay

c)

fund

d)

go

11.

Waitress: We will ____ you the menu book right away.

a)

ask

b)

pay

c)

take

d)

give

12.

Waitress: We are _______ your new food right away, Sir. We are sorry for the inconvenience.

a)

ordering

b)

taking

c)

preparing

d)

thanking

13.

Waiter: Please _____ us know if you are ready to order.

a)

let

b)

tell

c)

help

d)

serve

14.

We have to _____ the table before the guests come.

a)

serve

b)

give

c)

make

d)

set

15.

Guest: I want to cancel my reservation for next week. Can I get a _____?

a)

refund

b)

reserve

c)

remove

d)

request