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Know Your Customer: Profiling

Total questions: 8

Worksheet time: 4mins

Name
Class
Date
1.

I don't want to talk to you. I want to speak to your supervisor!

a)

Enthusiast

b)

Amiable

c)

Controller

d)

Analytical

2.

I am so upset right now. I was about to pay my bill and my card got declined.

a)

Controller

b)

Enthusiast

c)

Amiable

d)

Analytical

3.

I'll be travelling to Hawaii next week and I am really excited. So, please add the travel notice on my card.

a)

Amiable

b)

Enthusiast

c)

Controller

d)

Analytical

4.

I don’t know. I mean, I heard the credit card has all the features.

I just don’t want to make a mistake. I may have to think this over some more.

a)

Analytical

b)

Amiable

c)

Enthusiast

d)

Controller

5.

Look, I’m applying for a new credit because I heard your service is better than my local bank. I need it to know the requirements as soon as possible.

a)

Analytical

b)

Amiable

c)

Controller

d)

Enthusiast

6.

Oh my, I can’t wait to open an account with your bank!

Did I tell you how much money my husband and I have from our business?

I am absolutely THRILLED that I can now apply!

a)

Enthusiast

b)

Amiable

c)

Controller

d)

Analytical

7.

Your bank is frustrating. I opened my checking account last week and I didn't receive my debit card until now.

a)

Amiable

b)

Controller

c)

Analytical

d)

Enthusiast

8.

I want you to remove the hold on the check.

a)

Controller

b)

Amiable

c)

Analytical

d)

Enthusiast