WorksheetsReady To GO - CS
Total questions: 12
Worksheet time: 4mins
How long, we have to keep the products ( used for Trial ) in quarantine area?
12 Hrs
24 Hrs
36 Hrs
48 Hrs
Protective mask and hand gloves are necessary to wear all the time in store.
No
Yes
How we will CONNECT with are customer?
If wearing a mask, BODY LANGUAGE is even more important ensure an open position and gestures “exaggerate smile”
Exaggerate distance if you feel your customer is not comfortable. Ask your customer if the distance is ok with him/her.
Use a Product, Service or Conversational connecting statement to start a conversation.
All of the above
"For the next three months, our brand has decided to offer free premium access to our fitness applications- Adidas Training & Adidas Running. Together we can overcome this pandemic strong and healthy. You should check it out!" This script is part of your which service standard.
Connect
Engage
Inspire
Other Service Model
We have to maintain social distancing with our customers. all the time ,to make them feel comfortable and secure.
True
False
Which person is responsible in our store to provide protective mask and temperature check for all the customer?
In-Store Trainer
ASM
Manager
Greeter
Which one is not your, sales floor leadership skills
Communication
Role Modeling
Recognition
Product Skill
What all procedures, we have to follow while handling cash at store?
Ask consumer if they would like to pay using a contact less card instead of cash
Use hand sanitizer after handling cash
Use gloves if available
All of the above
How much distance we have to maintain for social distancing ?
4 meters
1 meters
2 meters
5 meters
How many people (Customers) should we allow for less than 1000 sft store?
7
4
5
6
Greeters Main Responsibilities are ? [Select all that apply]
Control store capacity
Control queuing by consumers to ensure social distancing (2 meters)
Inform consumer about use of hand sanitizers placed in the store
Perform a temperature check
Direct the consumer to in store communication on health & safety
How can we reduce the risk of Coronavirus (COVID-19)? [Select all that apply]
Washing our hands often for 20 seconds.
HAND SANITIZER- Offer consumer before and after trying on product
Covering our mouth while coughing, specifically with tissue or the inside of our elbow.
If we feel ill with fever, visit the doctor and stay home.
