There are 2 feedback channels available in the receipt footer

The Area Manager is responsible in doing customer recovery

For food complaints that are traceable to supplier, the store must advise the customer care agent to re-assign the complaint to commissary

Store had observed that a pack of leche flan has molds. Upon checking the other leche flan with the same batch, there are also molds. The store should immediately report to their Area Manager and include in the wastage logbook.

The Area Manager should close the complaints in SAP-CRM within 30 days from receipt of Resolution Report from the store.

A notification from SAP-CRM is being sent to the store when the status of the complaint was not changed to “For Review”

The level of complaints is minor, major, critical and others

A copy of CCTV footage is a requirement to include in SAP-CRM for accident complaints

The END button at SAP-CRM can be clicked after reviewing the resolution of the store and changing the Status to “Close”