WorksheetsRAP Knowledge Check
Total questions: 12
Worksheet time: 12mins
Kyle is trying to login to Horizon using his RACF and vm ware password, he then received an error message stating that his username or password is not correct. What should be his next step?
A. Relaunch vm ware and try logging in again.
B. Login to horizon using his SOEID and TPA password.
C. Contact CITI for further assistance.
D. All of the above.
Ms. Riza Pongs ordered dresses worth $150.00, the BTA and STA matched. The payment method is Visa card. It got cancelled because of 510 Riskified note. What verification steps will you do?
a. Check the order in Riskified, then the BTA in IWEB, if verified, replace the order.
b. Verifiy the name, address and phone number in Internal FDW, if verified, replace the order.
c. Check the order in Riskified, RED, then the BTA in IWEB/FDW, if verified, replace the order.
d. Check the order in Riskified, RED, then the BTA in IWEB/FDW, send OTP to a verified phone number, if verified, replace the order.
Mrs. Martha Marshall's order is worth $36.00 with consitent BTN BTA HMPH EM CC with approved orders in Riskified. Upon checking the IP, it shows as likely proxy connection. You can replace the order.
a. TRUE
b. FALSE
Ms. Resty Castillote's order was initially risk approved but the she changed her STA. Due to the said change, the order got cancelled showing 211 note. What verificaiton steps will you follow?
a. Check the order in Riskified, RED, then the BTA and STA in IWEB/FDW, if verified, replace the order.
b. Replace the order since it shows on the note that it was previously Risk Approved.
c. Transfer to mcom since it was previously Risk Approved.
d. Verifiy the new STA to the BTN in internal FDW, if verified, replace the order. If unverified, follow the old RAP by verifiying the BTA to STA in IWEB, send OTP or OB to the verified phone number, if necessary.
Allan Smith placed an order for VGC worth $50 how will you verify the order?
a. Follow Normal High Risk Risk Assessment Policy
b. Since order is below $75.00, you can verify the BTA in internal FDW, if verified, let the customer replace the order.
c. Advise the customer to replace the order since VGC should be replaced online not MSA.
d. All of the above
Mr. Javier called about a cancelled order. You see that the BTA and STA are match, item is Finish Line Lebron but the BTA doesn't match the address on the PL account. What will you do?
A. Advise the customer that the order will remain cancelled
B. Proceed with order replacement
C. Reverify to make sure that the order can be replaced
D. All of the above.
Ms. Maniebo order a VGC for $100 but was cancelled due to 510 High Risk. What is the most appropriate verification steps?
A. Verify the customer w/ FDW and if the customer is verified partner w/ CPP to approve the order then process the replacement of the VGC for the customer
B. Verify the customer w/ FDW and if the customer is verified partner w/ CPP to approve the order then advise the customer to process the replacement
C. Check consistency of order's information in Riskified and ReD verify the customer's name address and phone number with IWEB/FDW if customer is consistent and verified partner w/ CPP to approve the order and once approved advise the customer to place the order online.
D. Check consistency of order's information in Riskified and ReD verify the customer's name address and phone number with IWEB/FDW if customer is consistent and verified. Send an OTP if the customer passed, partner w/ CPP to approve the order and once approved advise the customer to place the order online.
Ms. Greenwood called to replace a cancelled order. Order was cancelled due to 510 High Risk, BTA STA match, Payment is Private Label, Riskified shows consistent BTN BTA HMPH EM and is likely proxy connection. Can you process a replacement?
A. False
B. True
Ms. Vidallon's order was red approved, she changed her street name w mcom agent due to incorrect spelling. Due to the said change, the order got cancelled showing 211 note. Will you still verify the order?
A. Yes, because order is red challenged.
B. No since it was red aproved, call should be transferred to MCOM.
Mr. Almario made an order for a hoodie for $62.19 but his order was cancelled by 510 Fraudulent. BTA STA match and payment method is Visa. How do we proceed with the order?
A. Follow High Risk Verification process, if customer passed verification replace the order.
B. Inform the customer that billing information is unverifiable and transfer to MCOM.
C. Inform Mr. Almario that order information is unverifiable and advise him to reprocess the order using the correct info.
D. Follow High Risk Verification process, partner with CPP for override once approved replace the order.
Glenda is working on a risk declined -high risk order for a total of $119.99, payment method is Discover. She checked w/ riskified and saw that btn, bta, sta em and hmph are consistent all across orders, avs =Y and IP is likely a proxy connection. Can she replace the order?
a. Yes
b. No
Ms. Ruadil had an order which was cancelled by riskified due to high risk. You see that it is for a shirt worth $35.12, BTA STA mismatch, ver BTN BTA HMPH w/ fdw and ver BTN to STA w/ FDW. Can you replace the order?
a. Yes
b. No
