WorksheetsFACTA Activity
Total questions: 10
Worksheet time: 5mins
If the FACTA alert is Extended and phone number is displayed with ‘000-000-000’, the customer must update their information with the Credit Bureau in order to assist with a FACTA condition.
TRUE
FALSE
We need to check CIT for FACTA phone number if the account is less than 30 days.
TRUE
FALSE
If an account has an extended FACTA alert, you must do an OB call on the FACTA phone number every time the customer calls in.
TRUE
FALSE
If the customer is requesting to add an authorize buyer, you must remove the restriction on the account first before calling the customer on the FACTA alert phone number.
TRUE
FALSE
Mr. Smith has a FACTA - I on his account and he is requesting to update his address. You are required to do an OB call on the alert phone number before updating the address on his account.
TRUE
FALSE
(a) FACTA alert can be added even if you only suspect but are not yet certain fraud has occurred.
(a) alert is for active military service members. It remains on the customer's credit report for 1 year.
The customer is required to certify that they've been a victim of fraud before they can add (a) alert which can last up to 7 years on their credit report.
For Initial and Military if there is no alert phone number, we can use the phone number located in RPLID and IWEB to do an OB call as long as they are (a) listed.
If the FACTA phone number is displayed with ‘000-000-000 and the customer insists the number is up to date, we need to partner with (a) so they can review if there is an updated phone number with Experian.
